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Customer Service Associate

0 years

0 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Customer Service Associate

Experience: Fresher-2yr

Job Summary:

We are looking for a Customer Service Associate to join our team and assist customers with inquiries, complaints, and product or service information. The ideal candidate is a problem-solver with excellent communication skills, capable of delivering a positive customer experience across all touchpoints.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
  • Resolve product or service issues by clarifying customer complaints, determining the cause, and offering appropriate solutions.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Maintain customer records by updating account information.
  • Follow communication procedures, guidelines, and policies.
  • Escalate unresolved customer issues to appropriate internal teams.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Process orders, forms, applications, and requests.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Requirements:

  • High school diploma or equivalent; Bachelor’s degree preferred.
  • Previous customer service or client-facing experience is a plus.
  • Strong communication, interpersonal, and active listening skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with CRM systems and practices.
  • Proficient in MS Office; knowledge of help desk software is a plus.
  • A calm and positive attitude, even under pressure.

Preferred Qualities:

  • Empathy and patience with customers.
  • Problem-solving mindset.
  • Team player with a positive attitude.
  • Willingness to learn and grow within the company.

Job Types: Full-time, Permanent, Fresher

Schedule:

  • Day shift
  • Monday to Friday

Work Location: In person

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