Customer Service Associate

Job Title: Customer Service Associate

Experience: Fresher-2yr

Job Summary:

We are looking for a Customer Service Associate to join our team and assist customers with inquiries, complaints, and product or service information. The ideal candidate is a problem-solver with excellent communication skills, capable of delivering a positive customer experience across all touchpoints.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
• Resolve product or service issues by clarifying customer complaints, determining the cause, and offering appropriate solutions.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Maintain customer records by updating account information.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved customer issues to appropriate internal teams.
• Identify and assess customers’ needs to achieve satisfaction.
• Process orders, forms, applications, and requests.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Requirements:

• High school diploma or equivalent; Bachelor’s degree preferred.
• Previous customer service or client-facing experience is a plus.
• Strong communication, interpersonal, and active listening skills.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices.
• Proficient in MS Office; knowledge of help desk software is a plus.
• A calm and positive attitude, even under pressure.

Preferred Qualities:

• Empathy and patience with customers.
• Problem-solving mindset.
• Team player with a positive attitude.
• Willingness to learn and grow within the company.

Job Types: Full-time, Permanent, Fresher

Schedule:

• Day shift
• Monday to Friday

Work Location: In person