Customer Service Associate

 About The Role  

Skill required: Retirement Solutions - Data Entry Services

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do? Tower:Life and Pensions- Digital ContactJob Role :Customer ServicePrimary Skills :Chat support

What are we looking for? Skillset:Education:Bachelors degree in Communications, Business Administration, or a related field is preferred.Experience:Previous experience in customer service, digital support, or a similar role is desirable.Open to flexible shifts based on business requirements.Good verbal & written communication skillsGood typing skill and attention to detail.Good time management skills. Ability work independently

Roles and Responsibilities: Must have/ minimum requirement:With 4 years of experience in customer service and digital contact support within the UK Life and Pensions domain. Similar experience in other insurance sectors is also considered relevant.Strong analytical skills with the ability to understand customer needs, analyze queries, and draw insightful conclusions to drive customer satisfaction.Proficient in MS Office tools and experienced in using digital platforms for customer engagement and data tracking.Handle customer communications across various digital channels including email, live chat, and the company website. Provide accurate and empathetic responses to inquiries, complaints, and feedback in a timely manner.Proactively identify customer concerns and provide appropriate solutions and support. Accurately document and track customer interactions in relevant systems to ensure seamless follow-up, analysis, and continuity in customer service.Work closely with internal teams such as technical support, claims, and policy administration to resolve complex issues and ensure consistent communication across departments.Consistently meet or exceed key performance indicators (KPIs) related to customer satisfaction, first response time, resolution time.
 Qualification Any Graduation