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Customer Service Assistant

Customer Service Assistant

Numoo HR

2 years

0 Lacs

bengaluru karnataka india

Posted:23 hours ago| Platform:

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Skills Required

service support saas compensation drive engagement ai triage chat documentation compliance engineering communication empathy crm flexibility collaborative learning

Work Mode

On-site

Job Type

Full Time

Job Description

Role: Customer Success Associate (Hybrid)

Company: QuickMetrix
Location: JP Nagar Bengaluru
Experience: 0–2 years (Customer Support, BPO, or SaaS Support)
Compensation: ₹2.0 – 3.5 LPA (based on experience)

About QuickMetrix

- QuickMetrix helps large brands drive better customer engagement on digital & social platforms using AI-driven insights & processes. B2B SaaS Platform for Omnichannel Customer Service & Analytics

What You’ll Do

Be the first line of support for our clients to Log and triage service requests via tickets, chat, or email.
Guide customers through platform workflows and dashboards
Escalate technical issues to L2 when needed
Maintain accurate case documentation and follow up until closure
Ensure process compliance and deliver high customer satisfaction

You Bring

BCA/MCA/Engineering Graduate with 0–2 years experience
Strong communication skills, customer empathy & responsiveness to ensure they are successful with QuickMetrix.
Readiness to work in shifts
Nice to have: Exposure to SaaS tools or CRM/ticketing systems; Prior BPO / chat / tech support experience

Why Join Us

Work-from-home flexibility with enterprise-grade SaaS exposure

Growth & Collaborative, learning-focused environment

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