Customer Service Assistant

Job description

Position: Customer Support Executive (Voice / Non-Voice / Chat / Email / Blended / International / Domestic)

Location: Hyderabad
Experience: Fresher or Experienced
Salary: Based on process & communication skills

Process-Wise Responsibilities (Quick Breakdown) Voice Process

• Handle inbound/outbound calls
• Maintain call control & clarity
• Provide real-time support and solutions

Chat Process

• Manage multiple chat conversations simultaneously
• Respond quickly with accurate information
• Use pre-defined templates when required

Email Process

• Draft professional emails with correct grammar
• Handle complaint mails & provide detailed resolutions
• Maintain email TAT and avoid escalations

Blended Process (Voice + Chat + Email)

• Switch between calling, chatting, and emailing smoothly
• Maintain productivity across all three channels

International Process

• Communicate with US/UK/AUS customers
• Follow accent-neutral communication
• Maintain high-quality standards & professionalism

Domestic Process

• Communicate in English/Hindi/regional languages
• Handle customer queries related to India-based services

Key Requirements

• Good communication skills (English mandatory for some processes)
• Basic computer knowledge & typing skills
• Ability to handle pressure & multitask
• Customer-focused attitude
• Willingness to work shifts (if required)

Benefits

• Training & skill development
• Performance incentives
• Growth opportunities in support & operations
• Friendly work culture

Job Type: Full-time

Pay: From ₹18,000.00 per month

Benefits:

• Paid sick time

Experience:

• total work: 1 year (Preferred)

Work Location: In person