Customer Service and Sales Representative

Job Description: Customer Service and Sales Representative

Job Title: Customer Service and Sales Representative

Department: Customer Relations / Operations

Reports To: Team Lead / Manager

Job Type: Full-time

Location: Vijayawada, Andhrapradesh

The Customer Service and Sales Representative will be a dual-purpose role responsible for both proactive outreach and reactive customer support. This individual will manage the end-to-end customer experience, from generating new leads and selling products to resolving inquiries and ensuring customer satisfaction.

Key Responsibilities:

• Outbound Communication & Sales:
• Make outbound calls to prospective and existing clients to introduce products/services, generate leads, and set appointments.
• Follow up with leads and potential customers to move them through the sales funnel.
• Identify customer needs and effectively pitch products or services that provide value.
• Achieve daily and weekly sales and lead generation targets.
• Inbound Customer Support & Service:
• Handle inbound calls, emails, and chat messages from customers regarding inquiries, issues, and complaints.
• Provide accurate, timely, and professional information to resolve customer problems.
• Escalate complex issues to the appropriate internal teams while maintaining ownership of the customer's case until a resolution is found.
• Maintain a high level of product and service knowledge to address all customer questions.
• Record Keeping & Administration:
• Document all customer interactions, sales activities, and outcomes accurately in the CRM system.
• Process orders, forms, applications, and requests.
• Provide feedback to management on customer trends, potential product improvements, and market insights.
• Ensure all communication and data handling practices comply with company policies and regulations.

Qualifications:

• High school diploma or equivalent; Bachelor's degree preferred.
• Proven experience in a customer-facing role, with a background in either sales, tele calling, or customer service.
• Exceptional verbal and written communication skills.
• A friendly, professional, and persuasive demeanor.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to handle a high volume of calls and manage multiple priorities simultaneously.
• Familiarity with CRM software (e.g., Salesforce, Zendesk) and basic office applications.
• Ability to work both independently and as part of a collaborative team.
• Target-driven with a strong desire to succeed.
• Fluency in [Specify required languages, e.g., English and Telugu].

Preferred Skills:

• Experience in both outbound sales and inbound customer support roles.
• Experience in the Customer Relations.
• A positive attitude and a passion for helping people.

Mail your CVs to hr.fugen@gmail.com

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person