Customer Service and Sales Representative

You will be joining a US-based Logistics Company as a full-time Customer Support professional. Your role will require you to have the ability to comprehend the American accent and effectively communicate, write, and think in English. The work mode for this position is from the office only, with shift timings falling under the US/Night Shift. The job location is in Thane West, 400604. As a Customer Service Executive, your primary responsibilities will include providing exceptional service to customers, addressing inquiries, and driving revenue through sales and upselling. It is crucial to ensure that customer needs are met and to seize opportunities to promote the company's services. You will be expected to meet or exceed individual and team sales targets and maintain a high level of knowledge about the company's services, industry trends, and best practices. This is a full-time position with a schedule aligned with the US shift timings. Additionally, performance bonuses are part of the compensation package. It is essential that you are able to reliably commute to or relocate to Mumbai, Maharashtra before starting work. Proficiency in English is a requirement for this role, and availability for the Night Shift is mandatory. The work location will be in person.,