Customer Service Analyst T2-II

AMERICAN EXPRESS

1 - 6 years

6 - 7 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

plaster flooring operations management administration customer service shuttering customer focus branch management center management tiles rcc operations customer satisfaction compliance customer queries plastering brick work communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
Deliver to the Employees, Customer and Shareholder metrics as per goals.
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
Adherence to quality and compliance guidelines.
Balance customer interests with the interests of American Express.
Communicates effectively, oral and written to identify and document necessary information.

Minimum Qualifications

We are hiring Graduates/Undergraduates with 1-6 years of experience in customer service or contact center domain
Excellent Verbal Communication. - Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
Analytical mind & attention to detail.
High level of Customer sensitivity, commitment & service orientation.
Amex product knowledge desirable
High result orientation.
Ability to take independent decision & meet stringent deadlines. Language: English

Preferred Qualification:

Must have standard MS Office exposure
Shift Timings - 24*7 environment

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