Customer Sales Support Engineer

The position / About the Job:

• The person should be responsible for providing customer total ownership for quotation, order processing, execution, communication & Invoicing for aftersales for given assigned region.
• An interface between customer and Alfa Laval.
• Efficient handling of enquiries/RFQs for Customers of specified area/Region including government tenders/complex quotations.
• Preparation of government tenders, online e-tenders in coordination with external sales team and submission through online portal
• Coordinate with service centre, evaluate the service repair estimate, prepare repair offer of the equipment in coordination with Service product manager.
• Efficiently communicate with customer, external sales team and/or segments about the status of quotation.
• Provide direct support to customer during the quotation process with advanced technical support and all commercial clarification & support to Sales team regarding quotation and tender process
• Order processing of respective customers/region
• Order execution, communication, and invoicing
• Responsible for commercial clearance of orders including collection of payment
• Responsible for clearing order backlog including periodic review with finance team
• An interface between customer, external sales
• Support Install base coordinator by providing the equipment details for IB
• Sense of urgency, proactive/prompt response to customer needs
• Response time is key performance indicator for both transactional and non-transactional quotes.
• Be an active team member in ALPS drives

What you can be

• Minimum 2-6 Years experience.
• Any BE Graduate
• Strong Commercial Knowledge
• Good communication skills.
• Knowledge of MS Office
• After Sales Support / Order Execution Experience