Customer Retention Manager -Skin Care

We're looking for a skilled CRM Manager to join our team at SUYU, a leading skincare brand. You'll be responsible for developing and implementing customer relationship management strategies to drive customer engagement, loyalty, and retention.

Job Title: Customer Retention Manager

Company: Suyu

Location: Hyderabad

Experience: 4- 6 years

Salary- 4-5 LPA

Job Type- Full time

Key Responsibilities

- Develop and Implement CRM Strategies: Create and execute comprehensive CRM plans to enhance customer relationships and drive business growth.

- Customer Data Management: Manage and analyze customer data to gain insights into customer behavior and preferences.

- Customer Engagement: Design and implement customer engagement initiatives to drive loyalty and retention.

- Collaboration with Cross-Functional Teams: Work closely with marketing, sales, and customer service teams to ensure aligned CRM strategies.

- Performance Metrics and Reporting: Monitor and analyze CRM performance metrics, providing regular reports and recommendations for improvement.

Requirements

- Experience: Proven experience in CRM management or a similar role, preferably in the beauty/personal care industry.

- Skills: Excellent analytical and problem-solving skills, with the ability to interpret data and drive business decisions. Strong communication and collaboration skills.

- Passion for Skincare: A genuine interest in skincare and beauty, with a willingness to learn and stay up-to-date with industry trends.

What We Offer

- Competitive Salary: 4-5 LPA

- Opportunities for Growth: Professional development and growth opportunities within the company.

- Collaborative Work Environment: Dynamic and supportive work environment with a team of experienced professionals.