Customer Relationship Officer - Micro Banking

Ujjivan Small Finance Bank

1 - 4 years

2 - 4 Lacs

rajanagaram maddur bengaluru

Posted:1 day ago| Platform:

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Skills Required

customer relationship customer complaints customer retention retention crm microfinance personal loans customer service customer care sales customer support disbursement marketing handling customer queries credit cards home loans customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Field Operation:

Identify and conduct surveys of new working areas for group formation.
Conduct projection meeting and form groups
Conduct Compulsory Group Training of Groups
Fill customer profile forms with 100% accuracy and collect supporting documents.
Make Customer House visits and cross verify the household assets details furnished by the customer.
Conduct Center meeting as per scheduled time and day without fail and maintain above 95% customer attendance.
Update minute books of Groups in Center meetings.
Follow center meeting procedure thoroughly without fail.
Manage the total loans given out to customer.
Fill loan application form necessary documents for loan disbursement.
Conduct 100% loan utilization check within 7 days from the day of disbursement.
Motivate the customer for on time loan repayment.
Handover the loan repayment to Cashier in Branch Office.
Monitor the customer for better control over the program.
Open Group saving Account with bank the help of Cashier and Customer Relationship Manager.
Discuss field related issues with CRM.
Submit the incentive claim form before 7th of every month to CRM.
Retain customers & minimize dropouts.
Promptly resolve all enquiries & complain of Customer.
Maintain good relationship with customers and local people to improve the program.
CRS should count the repayment cash and submit to the CRM or Cashier immediately after reaching the branch office.
Give the detailed field reports to CRM.

Location - Bengaluru,Rajanagaram,Maddur,Chikkaballapura,Gauribidanur,Mysuru,Chintamani,Shrirangapattana,Gundlupet,Kollegal,Pandavapura,Magadi,Kanakapura,Puttur,Piriyapatna,Hassan

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