Customer Relationship Manager

We are looking for an experienced and customer-focused Customer Relationship Manager to build and maintain strong relationships with our clients. The role involves ensuring customer satisfaction, handling queries, resolving complaints, and identifying opportunities to upsell or cross-sell services/products. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-first mindset.

Key Responsibilities:

• Develop and maintain long-term relationships with clients.
• Act as the main point of contact for client queries, feedback, and issue resolution.
• Ensure customer satisfaction by providing timely support and solutions.
• Build trust and rapport with clients to enhance retention and loyalty.
• Identify client needs and propose suitable products/services.
• Work closely with internal teams (sales, operations, support) to meet customer expectations.
• Track client interactions, maintain updated records in CRM software, and prepare regular reports.
• Handle escalated issues and ensure smooth resolution.
• Collect and analyze client feedback to improve processes and services.
• Proactively engage with clients for renewals, upgrades, and referrals.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven work experience as a Customer Relationship Manager, Client Service Executive, or similar role.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and MS Office tools.
• Ability to multitask, manage pressure, and meet deadlines.
• Problem-solving and conflict resolution skills.
• Customer-centric attitude with a proactive approach.

Preferred Skills:

• Experience in [industry-specific field, e.g., financial services, IT, retail].
• Knowledge of customer success strategies and client engagement techniques.
• Analytical mindset to interpret client data and behavior

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Language:

• English (Preferred)

Work Location: In person