Customer Relationship Manager

Job Summary:

We are looking for a proactive and customer-focused Customer Relationship Manager to join our team in Vijayawada. The ideal candidate will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and contributing to business growth through excellent customer service and communication.

Key Responsibilities:

• Build and nurture long-term relationships with customers.
• Handle customer inquiries, complaints, and service requests in a timely and effective manner.
• Act as the main point of contact between the company and clients.
• Maintain detailed records of client interactions using CRM tools.
• Collaborate with internal teams (sales, support, operations) to meet customer expectations.
• Identify client needs and provide appropriate solutions or escalation when needed.
• Follow up with potential leads and support client onboarding processes.
• Achieve customer satisfaction and retention targets.

Required Skills & Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in customer service or relationship management.
• Strong verbal and written communication skills.
• Proficiency in using CRM software or client tracking systems.
• Ability to handle customer concerns with empathy and professionalism.
• Fluency in English is preferred.
• Excellent interpersonal skills and a positive attitude.

Job Type: Full-time

Pay: ₹22,000.00 - ₹31,110.88 per month

Application Question(s):

• Do you have experience in customer relationship management?
• Are you based in Vijayawada or willing to relocate?
• How many years of relevant experience do you have?
• What is your expected salary?

Language:

• English (Required)

Work Location: In person