Customer Relationship Manager (CRM)

Job Description

Job Summary: As a Client Relationship Manager in our Interior Designing firm, you will be responsible for cultivating and maintaining positive relationships with clients throughout the design process. You will serve as the primary point of contact, ensuring client satisfaction, and facilitating effective communication between clients and our design team. The ideal candidate should have a strong background in excellent interpersonal skills and a proven track record of successful client management. Key Responsibilities: 1. Client Liaison: Act as the main point of contact for clients, understanding their needs, preferences, and vision for the interior design project. 2. Develop a deep understanding of client expectations and communicate them effectively to the design team. 3. Project Coordination: Collaborate with the design team to ensure that project timelines, budgets, and quality standards are met. 4. Coordinate with various departments to streamline project execution and resolve any issues that may arise. 5. Client Communication: Keep clients informed about the progress of their projects, providing regular updates and addressing any concerns promptly. 6. Facilitate effective communication between clients and the design team, ensuring clear understanding of project requirements. 7. Translate client preferences into design concepts, ensuring alignment with the firm's capabilities. 8. Provide guidance on design options, presenting alternatives when necessary. 9. Conflict Resolution: Address and resolve any conflicts or issues that may arise during the design process, ensuring a positive client experience. 10. Work collaboratively with the design team to find solutions that meet both client expectations and project requirements. 11. Feedback Collection: Collect and analyze client feedback to identify areas for improvement and opportunities for enhanced client satisfaction. 12. Implement feedback into the ongoing improvement of client management processes. Customer Retention: Build long-term relationships with clients, fostering loyalty and repeat business. Identify opportunities for upselling additional services or products based on client needs. Qualifications: Bachelor's degree or equivalent in Business or a related field. Proven experience in client relationship management. Excellent communication and interpersonal skills. Ability to manage multiple projects simultaneously. Problem-solving and conflict resolution skills Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Fixed shift Language: English (Preferred) Work Location: In person Speak with the employer +91 7880097875