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Customer Relationship Manager (Arabic Speaking)

Customer Relationship Manager (Arabic Speaking)

Super Scholar

2 - 7 years

20 - 25 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:3 days ago| Platform:

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Skills Required

manager client servicing relationship building export import market research account management customer relationship customer service b2b sales client management wholesale

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are hiring a Customer Relationship cum Business Development Manager (Remote) to strengthen our customer relationships and drive new business opportunities. This remote position is ideal for candidates with a strong background in client servicing, customer support, account management, and B2B sales, particularly in the hospitality, retail, and international markets like Dubai.

Key Responsibilities

Develop and implement customer relationship management strategies to improve client engagement
Conduct market research and outreach to expand the customer base and boost sales
Reach out to hotels and wholesale/retail clients in Dubai and other international markets to explore business opportunities
Analyse customer feedback and data to identify service trends and improvement areas
Collaborate with internal teams such as sales, marketing, and product to ensure a seamless customer journey
Maintain detailed records of customer interactions, queries, and feedback using CRM systems
Conduct regular follow-ups to ensure high levels of customer satisfaction and gather actionable insights
Train and support team members on best practices for customer service and relationship building

Candidate Requirements

Bachelors degree in Business Administration, Marketing, or a related field
Excellent English communication skills (verbal and written)
Proven experience in customer service, client relationship management, or B2B sales roles
Familiarity with CRM tools and strong documentation abilities
Analytical skills with the ability to generate insights from customer data
Strong organizational skills and attention to detail
Fluency in Arabic is mandatory

Preferred Skills

Client servicing experience in hospitality, retail, or export-import businesses
Experience in dealing with international clients, especially in the UAE market
Proactive approach to sales and customer success
Strong follow-up and coordination capabilities
High emotional intelligence and ability to handle objections

Why Apply?

100% Remote, flexible yet structured work setup
Exposure to international markets and clients
Work in a performance-driven, collaborative environment
Stable, full-time role with room for growth and skill development

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Customer Relationship Manager (Arabic Speaking)