Customer Relationship Management Executive

Job Description

Roles & Responsibilities : Attracts potential customers by answering service questions and suggesting information about other services. Serves customers by providing company service information and lead closings. Opens customer accounts by recording Waitlist information. Maintains customer records by updating detailed information. Daily follow-up with the operational team & updating lead status. Recommends potential services to management by collecting customer information and analyzing customer needs. Prepares service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. To Manage Inbound and Outbound calls in a timely manner Identify customers requirements, clarify information and provide them with the resolution based on company policy Handle any required communication or coordination required between Partners(Tankers) and customers Entering customer and account data from source documents within time limits Compiling, verifying the accuracy, and sorting information to prepare source data for computer entry Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output Job Type: Full-time Pay: ₹20,000.00 - ₹22,000.00 per month Benefits: Health insurance Schedule: Day shift Experience: total work: 1 year (Preferred) Language: English (Preferred) Work Location: In person Show more Show less