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Home
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HCLTech
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Customer Relationship Management Consultant

Customer Relationship Management Consultant

HCLTech

22 years

0 Lacs

Bengaluru Karnataka India

Posted:1 week ago| Platform:

Apply

Skills Required

management crm technology leadership marketing service analytics data analyze drive reporting support communication usability

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Experience:

Location:

Employment Type:

Notice Period:

CRM Functional Consultant

critical leadership role

Must-Have Skills:

In-depth functional knowledge of
CRM systems
Strong experience in
business analytics and data-driven decision-making
Ability to translate business requirements into CRM functionalities
Experience leading end-to-end CRM implementations or large enhancement projects

Good to Have Skills:

Exposure to
ABAP
for functional-technical collaboration
Working knowledge of
Jira
and
ServiceNow
Experience in CRM areas such as:
Sales, Marketing, and Service modules
Order management
and
Lead lifecycle
Ticketing systems
and
Web Services integration

Key Responsibilities:

Serve as the functional lead for CRM initiatives across various business units
Gather, analyze, and document business requirements for CRM solutions
Collaborate with technical teams and business stakeholders for successful implementation
Drive CRM reporting, dashboards, and analytics to support strategic decisions
Manage stakeholder communication and project delivery timelines
Ensure high system usability and user adoption across functions

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