Customer Relationship Executive

Job Title: Customer Relationship Executive

Location: Coimbatore
Industry: Real Estate
Experience: 1–3 years (Preferred in Real Estate, Hospitality, or Customer Service)
Employment Type: Full-Time

About VKV Realty

At VKV Realty, we are not just about building properties — we're about building the future. With over 40 years of legacy as Coimbatore’s most trusted real estate developer, we specialize in crafting innovative, sustainable living spaces that harmonize modern lifestyles with the city’s timeless charm. We believe in delivering more than homes — we deliver lasting connections and dreams that stand the test of time.

Job Summary

We are looking for a proactive and customer-focused Customer Relationship Executive to join our dynamic sales and client servicing team. The ideal candidate will be responsible for managing client relationships, coordinating site visits, and driving lead conversions through consistent follow-up and excellent communication.

Key Responsibilities

• Lead Handling (Offline & Online):
• Manage and track leads generated through digital platforms, walk-ins, referrals, and marketing campaigns.
• Ensure timely responses and engagement to maximize conversion potential.
• Site Visit Coordination:
• Schedule and confirm site visits with prospective clients.
• Coordinate with sales and project teams to ensure a seamless visit experience.
• CRM Software Management:
• Maintain accurate and up-to-date records of client interactions in CRM software.
• Monitor and update lead status, follow-up schedules, and communication logs.
• Client Relationship Management:
• Build rapport with clients and provide personalized support throughout the sales journey.
• Follow up post-site visit to address queries and move leads closer to conversion.
• Sales Reports & Performance Tracking:
• Generate weekly and monthly lead performance reports.
• Share insights with the sales team to optimize outreach and conversion strategies.
• Post-Sales Support:
• Assist new clients during the onboarding process by addressing concerns and guiding them through documentation.
• Serve as a point of contact for customer support until project handover.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in customer relationship management, preferably in real estate or hospitality.
• Proficiency in CRM tools (e.g., Salesforce, Zoho CRM).
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and work under pressure.

Why Join VKV Realty?

• Be part of Coimbatore’s most respected and enduring real estate legacy.
• Work in a culture that values innovation, integrity, and client satisfaction.
• Opportunity to grow in a forward-thinking company shaping the city's future.

How to Apply

Interested candidates can send their resume to info@vkvrealty.com with the subject line: Application for Customer Relationship Executive.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 7339323928