Customer Relationship Executive

Welcome to UpSchol – Upskilling, Scholarships, & Placements!

Company Description

At UpSchol, we empower students and working professionals with tools to excel in their careers. From Online Undergraduate (UG) and Postgraduate (PG) Programs to certification courses from top Indian and global universities, we help learners find the right path. With personalised guidance, scholarships, and placement support, we make quality education accessible and impactful.

Key Responsibilities:

Student relationship Management

• Act as the main point of contact for enrolled students (UG/PG) and their families.
• Guide students throughout their academic journey—onboarding, scheduling, engagement, and feedback.
• Resolve academic or administrative concerns quickly and effectively by liaising with internal departments.

Retention & Student Success

• Monitor student progress, attendance, and participation using CRM and LMS systems.
• Proactively identify at-risk learners and implement retention strategies such as follow-ups, support calls, or personalized mentoring.

Client Communications & Service

• Maintain regular communication via phone, WhatsApp, email, and video meetings to ensure high student satisfaction.
• Address concerns related to course delivery, exams, scheduling, or platform navigation.
• Use CRM tools to manage client data, interactions, and queries.
• Track KPIs related to student satisfaction, retention, and engagement.

Qualification:

• Bachelor’s degree in Business Administration, Education, Communications, or a related field.
• 1-3 years of experience in client relationship management, customer success, academic advising, or student support—preferably in EdTech or online learning.
• Strong communication skills.
• Proficiency in CRM platforms and learning management systems (LMS).
• Excellent problem-solving, organizational, and multitasking abilities.

To Apply:

hr@upschol.com