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Tata Capital logo

Customer Relationship Executive

2 - 7 years

2 - 3 Lacs

Nalagarh

Posted:1 week ago| Platform: Naukri logo

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Skills Required

customer relationship customer service loyalty customer complaints customer care customer interaction sales customer support customer satisfaction relationship management chat leadership skills customer handling communication skills servicing crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Tata Capital Ltd is looking for Customer Relationship Executive to join our dynamic team and embark on a rewarding career journey. A customer relationship executive is responsible for building and maintaining positive relationships with a company's customers This role involves providing excellent customer service, resolving customer complaints, and ensuring customer satisfaction 1 Responding to customer inquiries and concerns via phone, email, or chat in a timely and professional manner2 Resolving customer complaints and finding creative solutions to customer problems3 Building rapport and relationships with customers to foster loyalty and repeat business4 Gathering customer feedback and making recommendations for improving customer service5 Keeping up-to-date with the latest products and services offered by the company6 Keeping accurate records of customer interactions and transactions7 Collaborating with other teams within the company to ensure that customer needs are metRequirement 1 Experience in customer service or a related field2 Excellent communication and interpersonal skills3 Ability to handle difficult or emotional customer situations with empathy and professionalism4 Strong problem-solving skills and the ability to find creative solutions to customer problems5 Ability to multitask and prioritize effectively6 Familiarity with customer relationship management (CRM) software7 A passion for delivering excellent customer service

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Tata Capital
Tata Capital
www.tatacapital.com

Financial Services

Mumbai Maharashtra

5001-10000 Employees

1130 Jobs

    Key People

  • Rajesh Sethi

    Managing Director & CEO

  • Supratim Bandyopadhyay

    Chief Financial Officer

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