Customer Relationship Executive

We are seeking an energetic and customer-focused Customer Relationship Executive (CRE) to join our dynamic team. The role involves maintaining strong relationships with existing clients, ensuring timely account recharges, assisting with cross-selling and up-selling of new products, and providing post-sales support to enhance customer satisfaction and retention.

Key Responsibilities

• Build and maintain relationships with existing customers to ensure high retention and satisfaction.
• Connect with clients regularly regarding account renewals, recharges, and usage updates.
• Identify and assist in cross-selling and up-selling opportunities for GreenAds Global’s messaging solutions (WhatsApp API, RCS, SMS, Voice).
• Handle customer queries promptly through calls, emails, or chat and ensure quick resolution.
• Maintain accurate customer data, recharge status in the CRM system.
• Coordinate with the sales and technical teams to ensure smooth service delivery.
• Educate customers about new features, pricing updates, and promotional offers.
• Contribute to customer satisfaction and revenue growth goals.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in Customer Relationship Management / Tele-Sales / Inside Sales (experience in SaaS, CPaaS, or Telecom industry preferred).
• Strong communication skills in English (knowledge of Hindi and Tamil languages is an advantage).
• Ability to handle multiple client accounts with a positive and proactive attitude.
• Basic understanding of CRM tools and MS Office / Google Workspace.
• Organized, and team-player mindset