Customer Relationship Executive (CRE) / Client Relationship Manager (CRM)

Job Title:

Company:

Locations:

Openings:

Employment Type:

Salary:

About The Company

B2B manufacturing company

construction materials

Customer Relationship Executives (CREs)

Key Responsibilities

• Serve as the first point of contact for client communication and support across the assigned region
• Handle payment collection coordination and maintain regular follow-ups with clients
• Engage in tele-sales activities to generate new leads and support business development
• Conduct introductory calls with new clients and manage client onboarding documentation
• Draft and send business communication emails in a professional and timely manner
• Maintain client databases and generate reports using Advanced Excel
• Collaborate with internal teams (sales, accounts, logistics) for smooth order processing and delivery
• Monitor client satisfaction, resolve concerns, and escalate unresolved issues when necessary
• Prepare daily/weekly reports for management on follow-ups, collections, and client status
• Support the field sales team with backend client coordination, document tracking, and system updates
  

Candidate Profile

• Strong verbal and written communication skills in English and Hindi
• Proficient in MS Office, especially Advanced Excel
• Prior experience in client servicing, tele-calling, CRM, or payment follow-up is preferred
• Ability to multitask, manage priorities, and work well under pressure
• Organized, proactive, and detail-oriented with a professional and solution-focused approach
  

Benefits

• Dynamic and professional work environment
• Opportunities to grow within a fast-paced manufacturing company
• Flexible and performance-based compensation