Customer Relationship Executive

Job Description

Customer Success Manager or Client Success Manager The duties and responsibilities of a Customer Success Manager may vary depending on the Client or Customer. Successful Customer Success Managers help increase customer retention by establishing themselves as credible authorities in the industry to build and maintain customer relationships. Customer Success Manager duties and responsibilities include: Contacting business clients proactively to build relationships and walk them through the process of using the company’s products or services Maximizing value for customers by ensuring they have the tools and resources they need Developing and improving customer onboarding processes and customer service policies Creating resources for customers that help them fully understand and utilize the products and services Monitoring contract renewal dates and persuading clients to renew those contracts Upselling and cross-selling by recommending additional products or services Gathering data on improving products and services to share with upper management Providing high-level technical and product support. Required Skills: Project Management: CSMs need to be able to plan, organize, and manage multiple projects and client relationships simultaneously. Data Analysis: CSMs may need to analyze customer data to identify trends, measure success, and identify opportunities for improvement. Product Knowledge: A deep understanding of the product or service is necessary to address customer inquiries and provide effective support. IT & C Knowledge: Familiarity with IT and communication technologies is helpful for managing digital interactions and leveraging technology to improve customer experiences. Additional Skills: Time Management: CSMs often manage multiple accounts and tasks simultaneously, requiring strong time management skills. Organization: CSMs need to be organized and detail-oriented to effectively manage client interactions and track progress. Adaptability: The customer success landscape is constantly evolving, so CSMs need to be adaptable and able to learn new skills and tools. Critical Thinking: CSMs need to be able to evaluate situations, make informed decisions, and think strategically to address customer needs. Persuasion: CSMs may need to persuade clients to adopt new practices or products. Negotiation: CSMs may need to communicate and negotiate with clients. Storytelling: CSMs can use storytelling to build relationships, explain complex information, and drive desired behaviors. Interested Candidate kindly forward the resume to: hr@crediblecs.com Kindly call/WhatsApp @ 7708897423 Contact person: Akhilesh - HR Regards, HR Team 61/2,1st Floor, SVS Club Complex, near to cosmopolitan club, Anna Salai, Chennai – 600002. Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Cell phone reimbursement Health insurance Paid time off Work Location: In person Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Schedule: Day shift Weekend availability Supplemental Pay: Performance bonus Work Location: In person