Customer Relationship Associate

Role Overview

Medi-Caps in collaboration with Grasa is seeking an experienced and results-driven professional to build and maintain strong client relationships while supporting our wellness and nutrition initiatives. You will be the first point of contact for clients and partners, ensuring that every interaction reflects our mission of wellness, nutrition, and women empowerment.

Key Responsibilities

• Manage and nurture client relationships through calls, emails, and in-person interactions.
• Respond to customer queries, resolve complaints, and provide timely solutions.
• Coordinate with internal teams to ensure client requirements are met.
• Collect customer feedback and provide insights to improve services and products.
• Support onboarding and training sessions for wellness partners/entrepreneurs.
• Assist in planning and executing customer engagement activities, events, and workshops.
• Maintain CRM records, client databases, and relationship dashboards.

Requirements

• MBA (preferred).
• 2–4 years of proven experience in Customer Relationship, Client Engagement, or Sales.
• Strong communication and interpersonal skills.
• Ability to build trust and rapport with diverse clients.
• Problem-solving mindset with empathy and patience.
• Good organizational and multitasking skills.
• Proficiency in MS Office and CRM software (preferred).
• Interest in wellness, nutrition, and startup culture is a plus.

What We Offer

• Opportunity to work in a dynamic wellness startup shaping health and nutrition solutions.
• Growth opportunities in client management, product knowledge, and leadership.
• Supportive and collaborative team environment.
• Competitive salary and performance-based incentives.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

Speak with the employer
+91 8800371859