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Rohin's Jewellery House
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Customer Relations Officer

Customer Relations Officer

Rohin's Jewellery House

0 - 31 years

1 - 3 Lacs

model town jalandhar

Posted:23 hours ago| Platform: Apna logo

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Skills Required

crm service communication data engagement retention strategies database management support marketing

Work Mode

On-site

Job Type

Full Time

Job Description

The CRM Executive is responsible for managing and enhancing customer relationships by ensuring exceptional service, efficient communication, and data-driven engagement. The role focuses on improving customer loyalty, retention, and satisfaction through consistent follow-ups, personalized communication. Customer Engagement & Retention: Maintain a strong relationship with existing clients through regular communication, feedback collection, and after-sales service. Identify and implement strategies to improve customer loyalty and reduce churn rate. CRM Database Management: Maintain and update customer information in the CRM system with accuracy and confidentiality. Segment customers based on demographics, purchase behavior, and preferences to support targeted campaigns. Communication & Follow-ups: Handle inbound and outbound calls, messages, and emails to address client queries or feedback. Send periodic greetings, offers, and reminders (festivals, birthdays, anniversaries, etc.) to clients. Sales & Marketing Support: Coordinate with the sales and marketing teams for campaign execution and lead nurturing. Monitor campaign performance and customer responses to improve future strategies. Working hour 10:30-8pm

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Customer Relations Officer