Customer Relations Manager

Job Title

Department

Location

Experience Required

Job Summary:

We are seeking a dynamic and customer-focused Relationship Manager to manage and streamline all pre-possession and possession-related processes. The ideal candidate will be responsible for ensuring timely and efficient handling of bookings, transfers, sales deed preparations, and possession formalities, ultimately delivering a seamless customer service experience.

Key Responsibilities Areas:

Booking Cycle Handling:

Coordinate the entire booking process efficiently.

Ensure accurate documentation and timely communication at every stage.

Customer Onboarding

Execute welcome calls and welcome emails to introduce the customer to the project and post-booking process.

Share next steps and point-of-contact details for smooth engagement.

Documentation Execution:

Facilitate timely execution and dispatch of essential documents including:

Allotment Letter

Agreement for Sale (BBA)

PTM & NOC processing in case of loan

Conveyance Deed formalities

Possession documentation

Customer Communication & Relationship Management:

Maintain a healthy and professional relationship with customers.

Ensure clear, timely updates regarding:

Construction milestones

Demand payment notices

Project timelines

Any customer queries or concerns

Demand Notice & Collection Follow-up:

Monitor and share payment demand notices as per the approved payment plan.

Follow up regularly to ensure dues are cleared within the stipulated timelines.

Work towards meeting monthly/quarterly collection targets.

Possession Formalities:

Assist customers in completing possession formalities smoothly.

Coordinate with internal teams to ensure handover readiness and documentation.

Please share your resume at ashish.jaryal@bptp.com