Customer Relations Manager

As a Relationship Manager at Fitelo, you will play a crucial role in building and maintaining strong relationships with our valued customers. Your primary responsibilities will include providing exceptional service, addressing customer queries, updating client information, resolving service issues effectively, and collaborating with the sales and marketing teams. To excel in this position, you should possess excellent communication skills, a strategic mindset, and a customer-oriented approach. Key Responsibilities: - Serve customers by offering service information and resolving their concerns promptly - Engage potential customers by addressing their service-related inquiries - Update and maintain accurate customer records - Resolve service issues by identifying the root cause, recommending effective solutions, and ensuring resolution - Contribute to team goals and objectives by achieving assigned tasks - Stay informed about competitors to enhance competitive knowledge Qualifications Required: - Bachelor's degree in Business Administration or a related field - Prior experience in client relationship management - Familiarity with customer relationship management (CRM) practices - Background in sales or customer service is advantageous - Strong problem-solving skills and a positive attitude - Exceptional communication abilities - Ability to cultivate positive relationships - Proficiency in teamwork and leadership - Customer-centric mindset About Fitelo: Fitelo is a dynamic Indian D2C Health-tech startup that leverages AI technology to provide online solutions for weight loss and chronic disease management. Our mission is to guide individuals towards healthier lifestyles through proper nutrition, physical activity, and positive habits. With a focus on sustainable growth and team expansion, we are seeking dedicated professionals to join us on this exciting journey. Note: Benefits include health insurance, provident fund. This is a full-time position based in Mohali, with opportunities for personal growth and career advancement.,