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Customer Relations Executive

Jones Lang LaSalle Property Consultants (India) Pv t. Ltd.

1 - 2 years

2 - 4 Lacs

mumbai

Posted:2 days ago| Platform:

Apply

Skills Required

asset management customer calling customer relationship customer service guest handling customer care public relations sales customer support marketing trade mobile applications cre telecalling customer handling customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview
You will be the face of JLL at the client s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:

Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.

Maintaining a hospitality outlook and always look presentable.

Taking ownership of the request or complaint and ensuring they are handled effectively within TAT

Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.

Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.

Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed

Being familiar with lost and found procedures.

Nominating and attending the training programs at site/ JLL office.

Addressing concerns through daily checking of mails for priority requests.

Receiving calls and emails from clients.

Ensuring closure of complaints by proper communication to stakeholders.

Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.

Updating the handover/ takeover register before end of shift for all completed/pending tasks.

Managing and participating in events, overlooking general maintenance and guest handling.

Site details:
You will be working on DLF Customer Exeperiance Center, which is a Residential, located at Andheri West.Site dynamics:
Work ScheduleSite team e.g.Property Manager +2 Other details if anyReporting:
You will be directly reporting to the Customer Relation Manger /Property Manager as per site.Sound like you Here is what we re looking for:
Meticulous and Being Analytical
You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.Qualifications

You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.

Good Communication skills with fluency in English and Hindi language is a must

Willingness to work in flexible shifts, weekends and holidays is an added advantage

Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

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Customer Relations Executive