Customer Project Manager

Nokia is searching for a highly motivated and experienced Customer Project Manager to manage medium/large, complex customer contracts (projects or programs) with medium/high risk, ensuring alignment with Nokia's operational guidelines and methodologies. Responsibilities include comprehensive project planning, change management, financial forecasting, and stakeholder communication, as well as managing the customer relationship and contract lifecycle.The position requires proactive risk management, quality assurance, and continuous improvement efforts. It involves leading project teams, potentially including line management responsibilities, and actively seeking opportunities for contract expansion and renewal. The role also encompasses pre-sales participation, handover management between project phases, and thorough project closure procedures.

How You Will Contribute And What You Will Learn

• Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and/or service scope for a medium/large and/or complex customer contract with medium / high risk probability.
• Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines, and the PM@Nokia methodology.
• Assures consistency among project financial, product and service forecast activities.
• Participates in pre-sales and sales process activities. Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
• Ensures handover from Sell to Execute and from Delivery to Care is done and monitors progress against it.
• Ensures the project contract management process is initiated and executed.
• Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
• Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
• Ensures data in all project-related tools and repositories is kept up-to-date and of high quality.
• Conducts thorough risk management for all project risks and opportunities.
• Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines, and the PM@Nokia methodology.
  

Key Skills And Experience

You have:

• 7-10 years of Project Management experience with a graduation or equivalent degree.
• Experience in delivering projects in the Telecom domain and cloud Environment will be an added advantage
• Prepared customer project plan and maintained the plan to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, time, with good quality
  

It would be nice if you also had:

• Ability to handle and lead onsite and/or remote delivery team; willingness to travel to onsite project requirements across APAC region
• Industry Level Project Management Certification PMP, Agile SaFE)
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.