Customer Project Manager

Job Description

Project Manager - Electrical Switchgear (Strategic Segments) This role is for a highly experienced Project Manager to take overall responsibility for critical and complex customer projects within strategic segments such as Data Center, MMM, and Utilities, specifically in the Electrical Switchgear industry (Engineer To Order - ETO). You will drive project execution, customer relationships, and financial performance from initiation to completion. Description The primary responsibility of the role includes (but is not limited to): Handle Critical & Complex customer projects/orders for strategic segments (like Data Center, MMM, Utilities segments) - This will be crucial for this position. Organize and plan the projects. Monitors the project progress, quality, adherence to schedule of all projects awarded by various customers. Drive customer relationship and proactively communicate (executive summary, emails, call, meeting). Manage the FAT (Factory Acceptance Test) event and realize the FAT NPS (Net Promoter Score). Establish key relationships with all business relevant stakeholders. Execute Customer project portfolio in full compliance with ETO Customer project process to ensure project performance, on-time delivery of customer projects & customer satisfaction. Review technical specification and take decisions on technical comments raised by the customer. Drive customer relationship during the project execution. Communicate effectively with the project team and the other departments of the plant (Internal Kick-off meeting). Execute projects in coordination with the Supply Chain, Manufacturing, Project Engineering department and Project Buyer. Attends monthly review meetings to discuss issues and take decisions with respect to Progress of all Orders. Responsible for Customer Satisfaction and Project margin deviation during execution. Ensure full & effective reporting of project progress & status to management. Run regular Project reviews and provide best estimates of margin at completion. Take proactive decisions and actions to prevent negative DVC (Direct Variable Cost) margin deviation. Challenge Project Buyer by setting objectives in terms of cost saving and lead time reduction. Business Key Performance Indicators (Sales, Profitability, Customer relationship & satisfaction, Risk & Opportunity management, Variation & Change order management). Qualifications 08-10 years exposure of customer projects into Electrical Switchgear industry (Engineer To Order). Understanding of Data Center segments, Business functions and process, handled export projects, understanding of export controls, commercial & tendering process. Knowledge of MV (AIS/GIS/ RMU) equipment's, relays, substation automation, SCADA. Exposure of relevant services business mainly switchgear related, Customer handling skills, Negotiation Skills, Communication Skills, Leadership skills, Result / deadline oriented. Criteria B.E Electrical Engineering, Post Graduation will be an advantage. Project Management Professional (PMP-PMI) will be an advantage. Excellent communication and presentation skills. Good collaboration skills. Good digital & soft skills acumen. Technical Knowledge of Power Systems/ Electrical Distribution. Good solution-based approach and agile mindset