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Customer Project Manager

Customer Project Manager

Ericsson

5 years

1 - 8 Lacs

ahmedabad

Posted:20 hours ago| Platform: GlassDoor logo

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Skills Required

compliance service efficiency ai ml migration drive contracts finance budgeting governance report steering engagement automation engineering management synthesis learning leadership communication ethics

Work Mode

On-site

Job Type

Part Time

Job Description

Our Excellent Opportunity

Are you a proven leader with a passion for customer satisfaction? If so, you might be the next Customer Project Manager (CPM) at Ericsson.The Customer Project Manager ensures that a Fulfillment Assignment Specification (FAS) including products and/or services is delivered to the satisfaction of the customer and Ericsson. The Customer Project Manager is responsible to ensure that adequate cost and resource allocation for compliance to Group and local safety requirements are included in the project scope.
In SL Operate the role is responsible mainly to execute strategic projects such as Service Delivery Efficiency, AI/ML, Transformation projects, Re-organization, Migration of MS tools and process.

You Will

Responsible to drive profit improvement activities, e.g. Add on Sales and Cost Saving
Responsible for Project delivery contracts towards customers, with optimum resource cost and time. This include:

― Establish the project plan baseline: define project scope, secure the necessary resources, and plans and monitor all activities
― Drive project execution: track project activities, monitor and handle changes, conflicts, and critical issues. Also ensure that lessons learnt are well documented after project closure and stored in specified repository. ― Handle project finance and budgeting. Ensure project structure in the financial system is in place and monitored / reported regularly

Responsible to plan, organize the project governance meetings for different projects at different levels and report the same to Steering committees/PMO and key stakeholders to ensure customer expectations are met and Ericsson contractual obligations are delivered
Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
Responsible to drive improvement programs for Service Line, as required. Prepare business case for securing new tools and new automation rules. Drive identified automations to bring operational efficiencies to reduce cost & human errors
Responsible to contribute to contract preparation with the pre-sales team for new deals
Responsible to develop the CPM discipline: simplify processes, methods, and tools with creative ideas

The Skills You Bring

Qualification and Industry Experience

Qualifications: Degree in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
Project Management Certifications
Previous experience from managing projects (5+ years required)
Management experience (3+ years)
Resource management (including budget management)

Technical and business competencies

Good knowledge of products and systems in the customer’s network
KPI formulae and performance reporting
Analytical and synthesis capabilities
Good Understanding of Automations, Machine Learning, Artificial Intelligence
Good knowledge and understanding of the customer’s business situation.
Deep understanding of the managed service delivery business requirement
Deep understanding of the Ericsson Service Delivery Processes for Managed Services
Impact and results focused, comfortable in questioning the status-quo to drive positive high impact change
Highly adaptive, and thriving in a rapidly changing environment

Behavior and skills

Leadership skills: leading project teams
Language skills: fluent in English. Contract delivery language will be a plus.
Functional Skills: Understanding of Processes, stakeholder management
Performance and results oriented with good skills in leading and motivating people and conscious of responsibility and empowerment.
Communication Skills: Highly developed skills in interpersonal communication and ability to communicate effectively on an executive level, both internally and externally.
Values and behaviors: Pro-active, able to work under pressure, Result oriented, Flexible and responsive to changing work patterns and demands, A thorough and methodical approach to work. Demonstrate and promote Ethics and compliance. Highly developed skills in driving change.
Ability to prioritize and plan own work to meet assigned schedules and targets
Ability to work efficiently as part of a global delivery team
Excellent conflict management skills

The work can include travel to locations where SL Operate or customer/MA.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Ahmedabad/Patna/Jammu/Pune/Chandigarh

Req ID: 778041

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Customer Project Manager