9090 Customer Handling Jobs - Page 4

It is an Outbound process Keep track of assigned accounts to identify outstanding debts. Plan course of action to recover outstanding payments Contact debtors to inquire of their payment status. Ability to handle a pressures over a call. Required Candidate profile Any Degree 2021 to 2025 Telugu, Kannada, Hindi Malayalam, kannada immediate joiners preferable interested candidates send resumes to this number HR Akhila- 8688355270 Perks and benefits ESI, PF and incentive available

- Responsible for calling customers & answering their queries related to the product / services. - Keep records of calls & inquiries and note useful information; sending mails, updating data on computer & paperwork. Required Candidate profile - Must be confident in communicating over phone in English / Hindi / Regional Language. - One can operate computer with basic MS Office knowledge - Word, Excel

JOB DESCRIPTION POSITION: Inbound Member Services Consultant REPORTING TO: Member Services Manager LOCATION: Gurgaon, India JOB PURPOSE The objective of the Member Services team is to ensure our member-first strategy is lived through consistent delivery of service in accordance with the Heartiest principles, putting the member at the heart of decision making, having a solution-driven approach and wherever possible, one call resolution. The Member Services consultant role is responsible for assisting Accor Plus members by delivering exceptional service in accordance with our company values & Heartiest principles. Member Services Consultants will be required to interact with members and leads across our omni channel presence this included but it is not limited to voice, live chat, email/webform and social media. Member Services Consultants will assist Members with a range of queries relating to Accor Plus, Accor hotels, Accor Live Limitless; including but not limited to; product knowledge, benefits of the Accor Plus loyalty programs, general enquiries, concerns and complaints, and requests about the product. KEY INTERACTIONS Internal Director of Member Services Member Services Team Leaders Program offices External Accor Plus members Accor hotels guests Accor Live Limitless Accor members Accor hotels team members Prospective members KEY RESPONSIBILITIES Providing a consistent level of service in accordance with Heartiest principles & company values to our members on every interaction with every member/guest that exceeds our members expectations Responding to member queries via phone, email, Live Chat or Social Media in accordance with standard operating procedures Identifying and assessing member needs to achieve member satisfaction Achieve and exceed KPIs on a monthly basis including CSAT, productivity and sales metrics Resolution of member queries and complaints Generate sales leads through referrals that develop into memberships Developing written content for internal and customer facing knowledge bases PROFILE Experience Experience in a contact center, hospitality or customer facing environment (preferred) Previous experience in an omni channel customer service role is preferred: Live Chat, Voice, Email, Webform & Social Media Capabilities Rapport building skills Exceptional customer skills agnostic of channel Highly developed interpersonal skills including verbal communication, listening and problem-solving skills Ability to use active listening skills, to think quickly and laterally to generate ideas and alternative solutions to problems Attention to detail Objection and complaint resolution abilities Resilience with the ability to work and remain calm in a high-volume case environment Effective time management skills to schedule time for assigned tasks set by management Intermediate computer literacy skills including G Suite Positive mental attitude Professional approach to job with high work ethic EMPLOYEE ACKNOWLEDGEMENT By signing this document, the employee confirms his or her knowledge of the content. This job description is not exhaustive and will evolve as Accor Plus organizational needs change I agree to perform the duties as set out in the above job description and will carry out those duties to the performance standards required. Employee Signature: Date:

Dear Candidates, Grab the opportunity to work with Tech Mahindra!! Profile - Customer Service (Voice Process) Location - Noida Roles and Responsibilities Resolving customer queries. Responsible for resolving complaints of customers via calls. Ensuring customer satisfaction Eligibility Excellent English communication skill is required. Undergraduate & Graduate both can apply. Need minimum 6 months of experience in BPO international voice process. Salary will depend on communication skills and previous experience. 5 days working with rotational shifts and off. Immediate joiners are required. Please contact- HR KESHAV (9318358303) and HR Divyansh Jindal (9032269270) Monday to Friday (11AM to 3PM) Office Address - Embassy Galaxy business park , Noida Sec 62 Next to Symbioses university , Nearest metro station - Noida sec 62. Carry below list of documents while coming for interview. Hard copy of resume, E-Aadhar card & Pan card All education documents All experience letters

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Responsibilities: * Handle student queries via phone & email * Collaborate with the academic team on student issues * Maintain high customer satisfaction ratings * Manage student relationships through effective communication, and collect feedback.

Hiring Alert: Disbursement Coordinator || Home Loan Industry Location: New Delhi / Gurgaon Function: Credit Designation: Disbursement Coordinator Role: Loan Disbursement Eligibility Criteria: Graduate/Post Graduate (Banking & Insurance preferred) 2 to 4 years of experience in the home loan industry Strong knowledge of documentation & legal processes Willing to travel for daily visits to HDFC Ltd. Service Centers Ready to join within 15 business days Key Responsibilities: Follow up on sanctioned loan cases for disbursement Verify & cross-check disbursement documents as per HDFC Ltd. checklist Submit documents at the service center and coordinate with HDFC staff Liaise with customers and sales officers for any document pendency Act as a key interface between HDFC Ltd. Service Centers, Sales Officers, and Customers to ensure a seamless loan disbursement process

Department: Quality Assurance / QMS Reporting To: Managing Director / Plant Head Location: Ahmedabad Job Purpose: To lead and manage all aspects of Quality Assurance and QMS across the Injection Moulding and Tool Room departments. Ensure product quality, compliance with international standards (ISO, IATF), customer requirements, and continuous improvement initiatives. 1. Quality Assurance (QA) Responsibilities: Develop, implement, and maintain QA procedures for Injection Moulding and Tool Room operations . Manage incoming, in-process, and final inspection activities. Handle daily rejection analysis and initiate corrective actions. Approve control samples and ensure sampling as per standard. Analyse customer complaints , lead root cause analysis (RCA) , and initiate 8D/5-Why/Corrective Actions. Establish gauge calibrations Ensure tool validation and dimension approval for new and modified tools. Conduct PPAP / FAI / Process validation activities. Oversee the approval and inspection of tool development, maintenance, and modifications. 2. QMS Responsibilities: Maintain and upgrade ISO 9001 / IATF 16949 QMS system for both Injection Moulding and Tool Room. Conduct and monitor internal audits , MRM , document control , and process standardisation . Coordinate and lead: Customer audits and inspections pre-dispatch, development approval, process validation. Certification body audits ISO/IATF recertification and surveillance audits. Supplier audits and evaluations including incoming quality issues and supplier development Drive continual improvement through Kaizen, 5S, and Lean Manufacturing. Lead customer and third-party audits , ensuring zero non-conformances. Monitor and report Key Performance Indicators (KPIs) like customer PPM, in-house rejection %, CAPA closure rate, etc. Maintain and ensure implementation of control plans, PFMEA, process flow diagrams . Conduct change management (4M Man, Machine, Material, Method) and maintain revision history. Coordinate training and competency building for QA/QC staff and operators. 3. Injection Moulding Focused QA: Monitor moulding parameter settings , first piece approvals, and batch consistency. Control flashing, short shots, burn marks, warpage , and other common defects. Review OEE and rejection trends for Moulding machines. 4. Tool Room QA Integration: Inspect new Mould tool development, maintenance & modifications as per design and dimensional standards. Ensure proper documentation and pre-dispatch inspection (PDI) for tooling. Monitor tool performance feedback loop from Moulding to toolroom for improvement. Qualifications: B.E./Diploma in Mechanical / Production / Tool Engineering. Additional certifications in Quality Management / Six Sigma / Internal Auditing preferred. Experience: 5+ years of QA/QMS experience, with at least 1 years in a leadership role. Hands-on experience in Injection Moulding and Tool Room QA/QC . Key Skills: Strong knowledge of ISO 9001 / IATF 16949 standards. Proficiency in 7 QC Tools, SPC, MSA, CAPA, 5S, and FMEA . Expertise in QA documentation , audits, and customer handling. Analytical mindset with strong problem-solving ability. Effective team leadership and cross-functional collaboration.

Role & responsibilities Troubleshooting and repair- Diagnosing and resolving technical issues with equipment, both on site and remotely. Maintenance and upgrades Performing routine maintenance, upgrades and installations to ensure optimal performance longevity of equipment Customer Interaction Providing technical support to clients, answering their queries, and offering guidance on product usage Documentation and Reporting - Maintaining records of maintenance activities, repairs and customer interactions. Preventative Maintenance - Developing and implementing preventative maintenance measures to minimise downtime and ensure equipment reliability Enquiry generation for AMC, Repairing , servicing and product modification Safety Compliance – Ensuring all works adheres to safety regulations and industry standards. Inventory Management – Monitoring inventory levels, ordering parts, and ensuring supplies are readily available Communication and collaboration - Working with Clients, engineers, and other technicians to ensure services are delivered effectively Training & Monitoring – Providing training and mentoring to other technicians or engineers. Continuous Improvement – Contributing to the improvement of processes and procedures Preferred candidate profile : Qualification required: B. Tech (Electrical/ Electronics& Communication) Experience: 2-3 years’ experience in battery chargers/UPS/inverters / DC Power Services is preferable

Roles: Sales Manager - 1 open position (Target 600-700KL/month sale) Senior Manager (Sales) - 1 open position (Target 600-700KL/month sale) AGM Local Sales - 1 open position (Target 700-800KL/month sale) DGM Local Sales - 1 open position (Target 1000KL/month sale) Primary Skills: B2B INSTITUTIONAL SALES ( oil, Lubricants, Chemicals) Secondary Skills: B2B sales exp in oils, liquid paraffin, white oil etc. Education: Degree, PG with relevant experience Experience Range: 7-17 years in B2B institutional sales (minimum 3-4 years in Team Leadership) with market customer handling exp., familiar with bulk sales Domain: Oil & Lubricants, Power Transmission, FMGC, Pharma, etc. Start Date: Immediate Duration of the Project: Permanent (full time) Shift Timing: Regular Extensive travel required 18-21 days/month CTC: INR 9 to 15 LPA Number of Interviews: L1 (Virtual) & Client Interview (F2F)+HR Location: Remote zonal office Job Description: Convert leads through client interaction, with power trans cos, FMGCs, Pharma & Lubricant industries, coordinate with logistics Accounts & tech team. Independently manage business operations with support from RM, HO Managers, Key Accounts, KET Accounts & OEM support team. Documents Mandatory: Form 16, Salary slip, Aadhaar, Pancard, Academic Documents, Offer Letter, Experience Letter (to be submitted after selection) Note: Immediate joiners are welcome

||Hiring for Customer Support Voice Process(Domestic)|| Hyderabad || On-site Work Mode || Qualification: Inter/Graduation Completely Freshers Package-14k Take home Work From office 2 way Cab (32 KM) Point Pick up to Point Drop Shift & week offs: Day Shift Shift Timings: 8 AM- 8PM - 6 days working Interview Rounds: Screening Assessment Manager Role & responsibilities work location: Hyderabad Immediate joining Interested? Send your updated resume to HR Sushmitha on WhatsApp WhatsApp: 9346567762 Refer your friends or colleagues looking for a change! Lets grow together

This is a full-time on-site role for an Implementation Specialist at Interbiz Solutions in Hyderabad. The Implementation Specialist will analyze client requirements, ensure customer satisfaction, manage software implementation, provide excellent customer service, and maintain effective communication throughout the implementation process. Relevant skills and qualifications that would be beneficial for this role include attention to detail, problem-solving abilities, familiarity with HRMS systems, and experience in project management. Qualifications Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field. Analytical Skills, Software Implementation, and Customer Satisfaction Excellent communication and customer service skills Proven experience working as an Implementation Specialist. Sound technical knowledge. Proficiency in all Microsoft Office applications and SQL database management systems. The ability to multitask effectively. The ability to work independently and as part of a team. Strong analytical and problem-solving skills. Excellent organizational and time management skills. Exceptional communication and customer service skills. Detail-oriented.

Job Title : Customer Support Location : Hyderabad Commute Support : 2-Way Cab Facility (within 35 km) Job Type Full-Time Day Shift 6 Working Days 1 Weekly Rotational Off Salary 14,000 (Take Home) Attractive Incentives Eligibility Education: Undergraduates / Graduates (Any stream) Experience: Freshers & Experienced welcome Languages: Hindi & English Mandatory Key Responsibilities Handle inbound & outbound voice calls Resolve customer queries efficiently Ensure high customer satisfaction Benefits Fixed Day Shifts (No Night Shifts) 2-Way Cab Facility (within 35 km) Performance-based incentives Growth opportunities Contact Name : M. Nandini Contact : 9154219402 Email : nandinihraxis@gmail.com

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Maintain records of all interactions with customers using CRM software (e.g. Zoho). Escalate complex issues to senior team members or supervisors when necessary. Provide accurate information on products/services offered by the company to customers. Desired Candidate Profile Proficiency in English language (written & spoken) with good knowledge of Hindi language. Ability to work flexible shifts including evenings, nights, weekends, and holidays as per business requirements. 0-3 years of experience in BPO/Call Centre environment handling international voice process. Contact - Zoya Sayed - 8355907884 Email - Zoyaf@hexaware.com

Job Title: Customer Retention Executive Airtel Process Process: Retention (Airtel) Location: Ghansoli / Mahape, Navi Mumbai Job Description: We are hiring enthusiastic and customer-focused individuals for the Airtel Retention Process. The ideal candidate should have average to good English communication skills and a strong willingness to engage with customers. This role involves handling customer retention queries and providing effective solutions to retain existing customers. Key Responsibilities: Handle outbound/inbound customer calls related to retention. Address and resolve customer concerns to ensure continued service. Convince customers to continue using Airtel services by highlighting benefits and solutions. Maintain records of customer interactions and follow-ups. Achieve daily and weekly targets as defined by the operations team. Requirements: Education: Minimum HSC (12th pass) Experience:- Freshers are welcome / Minimum 6 months of any work experience (preferred) Communication: Average to Good English communication skills Job Details: Salary: Upto 16K inhand Shifts: Day Rotational Shifts Week Off: Rotational Off Interview Rounds: HR Round Operations Round Work Location: Ghansoli / Mahape, Navi Mumbai Why Join Us? Work with one of India's top telecom brands Airtel Friendly and professional work environment Great opportunity to begin or grow your career in BPO/Telecom sector Interested candidates can apply now ! send your CV through WhatsApp (number mentioned below) HR Namrata :- 8624868754

solar inverter service on site service installation support repairing testing on-grid hybrid lithium batteries Customer support customer management

DEPARTMENT : SALES & MARKETING. POSITION : SALES DEVELOPMENT MANAGER REPORTING TO : VICE PRESIDENT, MARKETING QUALIFICATION : GRADUATE//POST GRADUATE REQUIREMENTS EXPERIENCE : 3 TO 5 YEARS DRESS CODE : SPECIFIED DRESS CODE WITH I.D. CARD. DUTY HOURS : AS PER SCHEDULED REQUIREMENTS. JOB DESCRIPTIONS: 1. Referral Doctor Servicing Expansion of referral doctors base to the hospital by meeting doctors and general practices regularly across different markets. Serving as a link between hospital doctors and referral doctors. Sending thanks letters to the referral doctors. Creating of database of the referring doctors . Analyze the database and referring doctors and monitors business form referring doctors. To organize meetings of referring doctors with the hospital doctors. Maintaining relationship with referring doctors. To device strategies for increasing business from referring doctors. To organize visit of the referring doctors to the hospital. To update the referring doctors regarding the patients treatment and hospital stay. 2. Expansion of hospital research and visibility Execution of out reach clinics ( OPDs) Suggestion of areas where outreach clinics could be setup. Conducting market surveys and analyses 3. Brand Building and advertisement Execution of the hospital brand plan. Participation in brand building activities and exercise. 4. Performance Monitoring Generating tour reports. Monitoring of the performance of Junior Executives. Compiling reports of the market and area from where hospital is getting business. 5. Events Execution of camps and out reach Organizing CMEs and Execution of market events of the hospital Conducting public awareness program 6. Customer Handling Handling of patients referral from respective market Handling service related complaint. 7. To follow Process Improvement programs and carry on Quality Initiatives in the department. 8. To perform all other jobs as may be assigned due to exigencies of work.

To handle the day to day running of the restaurant from all aspects i.e kitchen, service & admin areas as well and making sure they run fluently Should be able to explain the food ingredients and recommend the food dish to the customer according to their need and preference along with taking orders from the customers Inventory management, conducting stock counts and replenishing necessary supplies & maintain the accurate records Train & monitor the team members for the basic cleaning tasks, outlet atmosphere and their behavior for creating a positive environment Interacting with customers and obtaining their feedback about the food and services also ensuring to handle the customer conflict if arise and maintain the healthy environment Only those candidates apply who: • Bachelors in hospitality or hotel management is preferred. • Have strong leadership & communication skills • English Proficient is mandatory (Spoken & Written), MS-Word, and MS-Excel • Has a passion for delivering exceptional customer service (or willingness to obtain)

Engage with customers through chat platforms in a professional and courteous manner. • Respond promptly to customer inquiries, providing accurate and relevant information. • Address customer concerns, troubleshoot issues, and offer appropriate solutions via chat interactions. • Walk in date: From- 6 March to 7 March

Key Responsibilities: Handle incoming customer inquiries in Bengali , ensuring prompt and accurate responses. Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions. Maintain customer satisfaction by providing timely updates and follow-ups. Document all interactions accurately in the CRM system. Escalate unresolved issues to the appropriate departments. Achieve individual performance targets (e.g., call resolution rate, customer satisfaction score). Provide feedback and suggestions to improve customer experience Process Cases as per guidelines of the product Address customer concerns, troubleshoot issues, and offer appropriate solutions Should be proficient in Bengali (Read/Speak).

Role & responsibilities - Manage and maintain accurate customer data in the CRM system - Ensure timely follow-up with customers through phone, email, and other channels - Analyze customer interactions and provide insights to improve customer satisfaction and retention - Collaborate with sales and marketing teams to align CRM strategies with business objectives - Generate reports and metrics to track customer engagement and sales performance - Provide excellent customer service and support to resolve customer queries and issues - Continuously update and refine CRM processes to improve efficiency and effectiveness Preferred candidate profile - Female candidates preferred - 1-3 years of experience in CRM or a related field - Excellent English communication skills (verbal and written) - Strong analytical and problem-solving skills - Ability to work independently and as part of a team - Strong attention to detail and organizational skills - Ability to meet sales and customer satisfaction targets

We are hiring Customer Service Executives under the Universal Support model. In this role, you will handle customer queries and issues across all major channels inbound and outbound voice calls, chats, emails, and social media supporting both direct customers and store teams. Based on business needs, you may be assigned to a specific Line of Business (LOB). This is a multi-skilled role that requires flexibility, adaptability, and strong customer orientation. Key Responsibilities: Interact with customers through voice, chat, email, and social media platforms. Resolve queries related to products, orders, returns, exchanges, delivery issues, and general support. Make outbound calls for follow-ups, feedback collection, and issue resolution. Coordinate with internal teams to ensure timely resolution of escalated or complex issues. Support in-store teams in resolving customer escalations received via retail channels. Maintain detailed and accurate records of each interaction in CRM systems. Follow standard operating procedures (SOPs), quality standards, and compliance policies. Stay updated with product knowledge, ongoing promotions, and process updates. Key Performance Indicators (KPIs): Customer Satisfaction Score (CSAT) Maintain high customer satisfaction through quality service. Average Handling Time (AHT) Efficiently manage time across all interactions. First Contact Resolution (FCR): Resolve customer issues within the first contact wherever possible. Response Time (TAT) Ensure timely responses across email, chat, and social media. Quality Score Adhere to SOPs, communication protocols, and accuracy guidelines. Schedule Adherence Maintain shift discipline and punctuality. Daily Productivity Meet daily targets across channels (calls, chats, emails, and tickets). Escalation Rate Minimize avoidable escalations through proactive resolution. Repeat Rate Reduce repeat customer contacts by resolving issues completely. Reopen Rate Ensure accuracy and completeness to avoid ticket reopenings. Case Management—Effectively manage open cases, follow-ups, and closures within SLA. Escalation Control – Flag genuine escalations while independently handling routine queries. Note: All KPIs, targets and benchmarks will be defined on a monthly basis in line with business goals and process requirements. Required Skills & Qualifications: Education: Minimum HSC or graduate in any discipline. Experience: Minimum 1 year of experience in a customer service role (voice/chat/email/BPO/e-commerce). Good communication skills in English; knowledge of regional languages is a plus. Comfortable with rotational shifts, including weekends and public holidays. Basic computer skills and familiarity with CRM tools, ticketing systems, and chat/email platforms. Strong interpersonal skills, empathy, and a solution-oriented mindset. **Kindly share your updated resume at priya.ramola@lenskart.com or whatsapp at 7011689338**

Process:- SBI Renewals Process | Voice Process -Fresher & Exp both can apply. -Salary: 14,500 In-hand -Role: Reminder Calls -Qualification: Minimum HSC -Comms: Average to Good -Shift: 9:30 AM - 6:30 PM -Week Off: Rotational Required Candidate profile Qualification: Min HSC To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Nisha:- 9763458943 (Call and What's app) Perks and benefits Benefits: Rotational Week off & Pick Up/Drop

Designation :- Customer Care Service ** Graduate Freshers can apply ** Female candidates are preferred Location : Jaipur Sikar Road Job Description : Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Interested candidates can share their Resumes on kiran.kumari@aavas.in calling number - 9773338165

Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact priya - 9266536764