9090 Customer Handling Jobs - Page 7

Job Title: Customer Care Executive (Blended Process Inbound & Outbound) Company: Orient Gems & Ornaments Pvt. Ltd. Location: Kolkata Department: Customer Service Experience Required: Minimum 1 Year Qualification: Any Graduate Languages: English, Hindi, Bengali (Fluency Required) Job Summary: Orient Gems & Ornaments Pvt. Ltd. is looking for a dynamic and customer-focused Customer Care Executive to handle inbound and outbound voice calls/Emails . The ideal candidate must have excellent communication skills in English, Hindi, and Bengali and should be capable of managing customer queries, providing product-related information, and ensuring customer satisfaction. Key Responsibilities: Handle incoming calls/emails from customers and resolve queries efficiently and professionally. Make outbound calls for follow-ups, feedback, or promotional purposes. Provide accurate information about products, offers, and services. Address and resolve customer complaints in a timely manner. Maintain a positive and empathetic attitude towards customers at all times. Document all call details and maintain records in the CRM system. Work closely with internal teams to ensure smooth customer service operations. Achieve daily and monthly call targets as defined by the management. Follow company policies and procedures regarding customer interactions. Required Skills and Qualifications: Minimum 1 year of experience in a voice/email process (inbound/outbound). Fluent in English, Hindi, and Bengali both verbal and written. Strong interpersonal and end to end customer handling skills. Good listening and problem-solving abilities. Ability to work under pressure and manage multiple tasks. Proficient in basic computer operations. Proficient in any CRM tools will be added advantage. Graduate in any discipline (mandatory). Preferred Candidate Profile: Prior experience in the Gems & Jewellery, Retail, or Luxury goods or BFSI sector will be an advantage. Customer-centric attitude and a passion for delivering high-quality service. Interested Candidates Please Share Your Resume On hr@orientjewellers.co.in or call/whats app on 8373099937.

Job Title: Plant head-Sheet Metal Components Location: Kuranwala, Dera Bassi Company: Fine Finish (manufacturer of spare parts of vehicles) Employment Type: Full-time Fine Finish is seeking a highly skilled and motivated Plant head with a hand on knowledge of VDA 6.3 to drive quality assurance and process improvement. Key Responsibilities: Core Skills: 1. Thorough Understanding of VDA 6.3: • In-depth knowledge of the seven process elements (P1 to P7) of VDA 6.3. • Capable of conducting internal process audits or preparing for customer audits. • Familiar with the VDA scoring system and audit documentation. 2. Automotive Quality Standards Expertise: • Hands-on experience with IATF 16949, ISO 9001, APQP, PPAP, FMEA, SPC, MSA. • Understanding of customer-specific requirements (CSR). 3. Process Engineering & Manufacturing Knowledge: • Deep understanding of metal insert manufacturing, sheet metal fabrication, tooling, press operations, welding, and surface treatments. • Strong grasp of lean manufacturing, Kaizen, Poka-Yoke, TPM, 5S, and OEE improvement. 4. Production Planning & Control (PPC): • Experience with MRP/ERP systems. • Strong knowledge of capacity planning, line balancing, and resource allocation. Quality & Audit Skills: 5. Internal Auditor Experience: • Certified or trained in VDA 6.3 Process Auditing. • Able to lead Layered Process Audits (LPA), manage non-conformities, and implement corrective and preventive actions (CAPA). 6. Problem-Solving & Root Cause Analysis: • Expertise in 8D, 5-Why, and Ishikawa (fishbone diagram). • Ability to drive cross-functional teams toward a zero-defect culture. Leadership & Communication Skills: 7. Team Management: • Strong leadership of production, quality, maintenance, and logistics teams. • Proficient in managing workforce discipline, KRA/KPI tracking, and training matrices. 8. Cross-Functional Coordination: • Acts as the key liaison between customer quality teams, top management, suppliers, and shopfloor staff. 9. Customer Handling: • Comfort in dealing with German, Japanese, and Indian OEMs/Tier-1s. • Ability to handle audit findings, technical discussions, and escalations effectively. Other Technical Skills: 10. Data-Driven Decision-Making: • Strong command of MS Excel, Power BI, and production dashboards. • Understanding of KPI metrics such as rejection rates, downtime, and productivity. 11. Documentation & Compliance: • Skill in preparing control plans, work instructions, inspection standards, and audit trails. Bonus Skills (Highly Preferred): • Certified VDA 6.3 Auditor (training from recognized institutes like TV SD, DQS, etc.) • Familiarity with SAP/ERP systems used in manufacturing • Exposure to QMS digitalization tools * Required Skills & Experience: 1. Sound knowledge of IATF 16949 & VDA 6.3 Documentation. 2. Hands-on experience in Customer Handling, Customer Complaints (8D), and Customer Audits. 3. Strong command of 7QC Tools. 4. Proficiency in PPAP (CP, FMEA, PFD, MSA, SPC). 5. Practical knowledge of Stamping and Welding Processes. Preferred Skills: * Exposure to APQP, ISO 9001, and internal quality audits. * Familiarity with CMM, micrometers, calipers, and other measuring tools. * Understanding of GD&T, Statistical Process Control, and control charts. * Experience in 5S, Kaizen, and Lean Manufacturing. * Working knowledge of MS Excel, Word, and Quality Management Systems. Education & Experience: * Diploma or Degree in Mechanical / Production / Industrial Engineering. * 10-15 years of hands on experience in a relevant quality engineering role sheet metal industry. What We Offer: * Competitive salary based on experience and skills. * A professional work environment with opportunities for growth. * A chance to be part of a dynamic and quality-driven team. How to Apply: Email your resume to: finefinish981@gmail.com Contact: 9872048948

Need a female employee for office based sales job (no field sales & no sales target)- Calling existing customers & taking order Payment follow up Ensuring order is completed Communication with customer & staff through call & message Lead Generation Required Candidate profile 1. Should know Hindi, Bengali & English language 2. Should be able to take orders on call from customers 3. Have sales experience (B2B preferred) 4. Should be able to co-ordinate with staff & customer

Greetings from Tech Mahindra!!! Designation : Customer Service Associate. Domain - Banking voice Work Location : SBC Tech Park Ambattur Chennai, Tech Mahindra Limited Mode of work : work from office. working days: 6 days working and 1 rotational week off. Role : Permanent Preferred candidates: Immediate joiners Only Salary: INR 14000/- to INR 17500/- Take Home based on language fluency and Interview performance 0-5 Month Stipend Kannada-16000TH, Hindi- 15000, Malayalam14000TH, Telugu-14000TH, Tamil-14000 6 Month Experience Kannada 17000, Hindi 16400, Malayalam 14000, Telugu 14500, Tamil 14000 7-24 Month Experience Kannada 17500, Hindi 17500, Malayalam 15000, Telugu 15600, Tamil 14200 Job description: - As a Customer Support Associate, you will be assisting customers over the phone with faults and account queries. No Sales & Target No Bond Permanent on role opportunity Our well-resourced environment will provide you with the tools and opportunities to enhance your knowledge of the banking process. Walk In directly to grab this immediate Opportunity. Mandatory Documents required: Any degree all semester marksheets, Provisional & Degree Certificate, PAN, Aadhaar If Experienced carry previous employment Offer Letter, Reliving Letter, Experience, relieving letters and Last three months' salary slips are Must. Eligibility criteria: - - * Any Graduate (Graduation Mandatory) * Languages required - Kannada/ Malayalam with English (Any 2 Mentioned languages) * Kindly do not call if you know only Tamil & English *Cab details: Candidates would be eligible for a drop in case the shift ends between 10-12PM (13KM radius from the office premises).* Willing to do rotational shifts. Only male employees would have the late-night log out at 12AM. Female employees last log out at 8PM. * Age: Less than 32years (Drop your updated resume to this Mail - dj001000493@techmahindra.com) Reach out during the Business Hours 10Am to 7Pm (Monday to Friday) Walkin Location-Address: Walk-in from Monday to Friday between 10AM to 3PM, On Saturday between 10AM to 1PM. Tech Mahindra Limited No. 90/B-1, SBC Tech Park, Madras Tiruvallur High Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu https://maps.app.goo.gl/NVDhtpgqwxM9P64S9 Contact: Jagadeesan (HR) call/ WhatsApp: 9842425551. (Drop your updated resume to this Mail - dj001000493@techmahindra.com) Reach out during the Business Hours 10Am to 7Pm (Monday to Friday). *Please mention "Jagadeesan" on the top of your resume. * Note: once you submitted the resume, please be patience we will go through your profiles and will get back to you.

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY. Are you ready to kickstart an exciting career with a dynamic multinational BPO in Gurugram ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS LOCATION- Gurugram SECTOR 18,19 And 20 ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. SALARY- FRESHERS: UPTO 20k CTC EXPERIENCED: UPTO 35k CTC PERKS AND BENEFITS- PERFORMANCE BASED BONUS INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: 9214602997 Regards, AnujGautam (HR Executives) ShiningStarsITPL.

CSO for Retail brand. This is for an off role Profile/ 3rd party Payroll. will be responsible for the sales & achieve target. Will also be acting as a Sales person in the store. Ensure physical stock in the store is tallied with the system stock. Required Candidate profile Good Communication Skills with Presentable Personality. Any Graduate/Undergraduate.

Hiring for Multiple Processes – Immediate Joiners! Openings in Travel, Customer Service, Chat, Healthcare, Banking. HSC/Grads, Freshers/Experienced welcome. Good English needed. Salary up to 42K + perks. Mumbai/Thane/Navi Mumbai. Apply now!

Handle customer queries via phone, email & meetings Follow up on leads, quotations, service requests, and complaints Coordinate with sales, operations, and service teams Assisting the MD, setting up appointments, travel bookings & back-office support

Hi Jobseekers!! Greetings from ShiningstarsITPL!! We are hiring for Customer Care Executive in Gurgaon location!! Salary : Upto 35k CTC (Based on last drawn as well as communication skills) Role & responsibilities Respond promptly to customer inquiries via phone, email, live chat, or in person. Resolve customer complaints with professionalism and provide effective solutions. Maintain a positive, empathetic, and patient attitude during all interactions. Understand customer needs and provide accurate, relevant information. Share product, service, or policy details clearly and confidently. Record all customer interactions, issues, and feedback in CRM tools accurately. Follow up on unresolved issues to ensure complete customer satisfaction. Escalate complex issues to senior support staff or relevant departments as required. Stay updated on product knowledge, new services, and company procedures. Inform customers about ongoing offers, updates, or changes in services. Meet performance targets like response time, resolution rate, and satisfaction scores. Collaborate with other departments to ensure a seamless customer experience. Preferred candidate profile Candidate must be undergraduate or graduate. Should be comfortable with rotational shifts. Candidates must have proficiency in English. Interested candidates may reach out to and send their CV on : 9140789127 (Aliya) 9369022693(Niyati) Thanks and Regards Aliya Executive HR ShiningstarsITPL

Responsibilities & Key Deliverables Sales Drive overall volume & market Share Ensure authentic and correct market information flow to all stakeholders Devise actions based on RCA Monitor dealer profitability Overseeing Manpower Productivity & Adequacy Team Handling for respective states Provide timely insights to Marketing & Sales Planning (Add - GTM) CX Manage end to end customer centricity, and satisfaction Ensuring customer handling for escalations Overseeing Customer engagement practices Process Ensure process adherence and corrective action plan implementation at state level Functional Skills: Ability to drive business (channel sales specifically) Ability to understand product technicalities Behavioural Skills: Handle ambiguous situations Unlearn from previous experiences Take complete ownership of delivery and teams Understand premium customer segment Form & manage relationships with peers and channel partners Display high resilience Experience More than 13 years, with strong knowledge across Channel Sales, Customer Experience & Auto product, Business Management, dealer & team handling Industry Preferred Auto background (Must) (Auto EV Preferred, and is directly correlated with time to productivity/success) Qualifications BE / B tech + MBA General Requirements

Requirements for International voice Process * US Process * Excellent Communication skills * 5 Days Working * Atleast 6 month International chat experience required * Graduation * immediate joiners * virtual interview HR Yojita 9713451996 Required Candidate profile Excellent verbal and written communication * Graduate - 6 month experience required Looking for immediate joiners

Role & responsibilities Records Preparation, Records Maintenance, Records Management, Report Preparation, Report Presentation, Data Entry, Data Management, Book Keeping, Accounting, Cash Book Maintenance, Building strong relationships for satisfaction and retention, tracked through customer satisfaction scores, retention rates, response times, and referrals. Developing the team through training programs, assessed by employee satisfaction, training completion, retention rates, and team performance. Ensuring adherence to regulations and managing risks, tracked through audit results, legal dispute resolution, license renewal, and reduction in non-compliance incidents. Managing finances for profitability and sustainability, measured by budget adherence, ROI, cash flow, and profit margin Developing plans for crises and business continuity, tracked by response time, maintenance of essential services, safety metrics, and post-crisis recovery. Implementing green initiatives, assessed by energy efficiency, waste reduction, use of eco-friendly materials, and community feedback. Preferred candidate profile Candidates belong to Real Estate Background.

Note:- Customer service, customer support, and customer experience skills. Excellent verbal and written communication skills. Strong problem solving and multitasking abilities. Ability to work effectively in a team environment. 12th or graduate both can apply for the role. Language Requirement : Excellent in English and comfortable in Hindi. Comfortable with 24/7 shift. Male, Female both can apply. Work mode office Location Mohali Extra Benefits Health insurance Provident fund Cab facility also available

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Location- Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location- Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Location- Mumbai, Delhi, Pune, Bangalore, Hyderabad, Chennai

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Note:- Customer service, customer support, and customer experience skills. Excellent verbal and written communication skills. Strong problem solving and multitasking abilities. Ability to work effectively in a team environment. 12th or graduate both can apply for the role. Language Requirement : Excellent in English and comfortable in Hindi. Comfortable with 24/7 shift. Male, Female both can apply. Work mode office Location Mohali Extra Benefits Health insurance Provident fund Cab facility also available

Location: Kolkata (Candidate must be currently residing in Kolkata.) Profile Requirements: Language Requirement: 2 Oriya-speaking candidates 2 Assamese-speaking candidates Must have good command over English (reading & writing) Qualification: Graduate (Mandatory) Experience: Minimum 1 year in telecalling sales Salary Details: 15,000-20,000 Net Take Home Attractive Incentives Final salary based on experience & performance in interview

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Location - mumbai,delhi,pune,bangalore,hyderabad,chennai

Perform the following under the guidance/direction of Supervisor/Manager With help of Supervisor/ Manager, Identify the customers for protentional Business Collect the documents from Customers and validate as per the organization norms Logging the case in the system as per SOP and follow the process for disbursement. Fulfil - the Sanction ratio as per organisation requirement Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations. Location - mumbai,delhi,pune,bangalore,hyderabad,chennai