9090 Customer Handling Jobs - Page 9

Infiniti Retail Ltd. is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journeyAnswering customer inquiries via phone, email, live chat, or in-person.Responding to customer complaints and resolving issues in a timely and effective manner.Gathering customer feedback and suggesting ways to improve the customer experience.Providing product and service information to customers.Processing orders, returns, and exchanges accurately and efficiently.Updating customer information and purchase history in the company's database.Escalating complex or high-priority issues to the appropriate department or supervisor.Good organizational and time management skills.Should have strong communication and problem-solving skills.

Responsibilities: Handle and resolve high-impact customer escalations, including those directed to the senior management. Manage grievance and second-level escalations cases and ensure timely and satisfactory resolutions. Develop a thorough understanding of company policies, processes, and systems to provide effective solutions. Collaborate with the internal stakeholders at Onsitego for resolutions regarding customers issues, product problems, service questions and other general client concerns Address service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Ensure timely resolution of all escalations within optimum turnaround time while maintaining a high level of professionalism. Identify trends and root causes of recurring issues and work towards process improvements. Desired candidate profile: Proven 2-6 years of experience as Escalation Specialist or similar role Excellent communication and people skills Experience: 2+ years Qualification: Graduate

HELLO, JOBSEEKERS! Greetings from Shining Stars. Inviting applications for Customer Care Executive Profile for one of the BPO at Lucknow Location. Profile - Domestic Process Shifts- Day Shifts/Rotational Shifts Salary- Upto 26k ctc Location- Hazratganj, Gomtinagar Any 12th pass-out with excellent English communication can apply. Note-Kindly go through the Job Description before applying. Do not apply if you're not well-versed in spoken English. What you'll do- Overseeing the customer service process. Resolving customer complaints brought to your attention. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Establishing a positive rapport with all clients and customers via phone. Interacting with customers to ensure they have a desirable and shareable experience What we need- Any 12th pass-out with excellent English communication can apply. Must be fluent in English. Communication and thought process has to be good. Must be comfortable working from office. Interview Mode- Walk-in To get your Interview aligned connect with our recruitment desk - 8957243996 (PALAK TIWARI} #cse #bpo #customersupport #customercare #voice #inbound #gurgaon #noida #lucknow #jobs2025 #freshersjob #premiumprocess #nonvoice #domestic #dayshifts #jobs2025 #callcentre #bpojobs #inboundcustomerservice #callshandling #queryresolution.

We are looking for a highly skilled and experienced Sales & Customer Support professional to join our team at Wheebox, an internet-based company. Roles and Responsibility Develop and implement effective sales strategies to achieve business goals. Provide excellent customer service and support to clients through various channels. Build and maintain strong relationships with customers to increase sales and revenue. Collaborate with cross-functional teams to identify new business opportunities. Analyze market trends and competitor activity to stay ahead in the industry. Identify and pursue new business leads to convert them into sales. Job Requirements Proven track record of success in sales and customer support. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience working with customers and understanding their needs. Ability to build and maintain strong relationships with customers and colleagues.

Hi we are hiring for phone Banking process Location NOIDA,PUNE Salary up to 57 k in hand Need grad+2 years exp in interntioanl bpo(voice process) requied US Shift 5 days working 2 rorational off Amit Gandhi 9910877518

Urgent Opening for Airtel Retention Process Need - Fresher or Experience with Good comms Qualification - *Min HSC * Salary - 12k - 14750k Week off - Rotational off Timing - * Day Rotational Shift* Rounds of Interview: HR / OPS Required Candidate profile HSC is mandate Job location - Ghansoli More Detail Contact HR Namrata:- 8624868754

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high NPS score through effective issue resolution * Collaborate with cross-functional teams on product improvements Work from home Annual bonus Provident fund

Process name: SBI RENEWALS Reminder calls - Qualification: minimum HSC - Average communication (Hindi): 12500 in hand - Good communication 16500 In hand - Pick up and drop is available Required Candidate profile • Pick up and drop is available till turbhe station • If interested contact us at HR Nisha :- 9763458943 (Call and What's app)

customer Support (Tech Mahindra, Bangalore) Skills: Fluent in English + Kannada/Assamese/Gujarati/Marathi/Tamil/Bengali/Hindi, customer service, medical terminology (plus). Qualification: HSC/Graduate salary:18k Permanent, WFO walk-in

Hiring for International Non voice process executive Any graduate With 1 years of experience can apply Salary 4LPA Incentives Location-Hinjewadi Both way cab within boundaries Shifts-Rotational shifts Contact-Janhvi 8055979395

Digital Business Development Managers (Off Roll) Job Description / Responsibilities We are looking for motivated and customer-centric professionals to join our Online Demat & Trading Sales Team. The candidate will be responsible for onboarding customers for demat & trading accounts, and driving digital investment product sales through inbound/outbound calls Key Responsibilities: Call & convert potential leads into active demat & trading account holders. Guide customers through the online account opening process (KYC, IPV, Promote investment products offered by the company. Understand client needs and provide suitable plans over the calls. Achieve daily/weekly/monthly targets for account openings, activations Provide post-onboarding support including login help, fund transfer guidance, and app demo. Maintain accurate records of client interactions, follow-ups, and sales updates in CRMs. Job specific skills Applicants should have - Online Demat & Trading Sales Telesales / Inbound & Outbound Calling Lead Conversion & Customer Handling Financial Product Knowledge (Equity, Derivatives, Cash) CRM usage & MIS Reporting Communication & Follow-up Skills Min 12th Pass from English Medium or Graduate (Any stream) Minimum 1 Year of experience in telesales (Financial product sales Knowledge of stock market, demat & trading account process is an added Good communication skills (English & Hindi) Knowing regional language Tamil, Telugu & Bengali is added advantage. Comfortable using mobile trading apps & digital KYC platforms. Strong customer service orientation and persuasion skills.

Process: Kotak 811 Inbound Executive (Customer Service & Cross-Selling) Responsibilities: Attend inbound/outbound customer calls and process requests Identify & convert cross-selling opportunities Maintain accurate logs and meet end-of-day trgaets. Required Candidate profile Qualification:- Graduation is mandatory Location:- Noida Sector 16 Salary:- 2,80,000 to 3,50,000 per annum Contact: For more details, contact HR Rohan at 7796426964. Perks and benefits Among the best in industry standards

About The Role Skill required: Property & Casualty - Property and Casualty Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Claims settlements related any client property they own or any accidentsUnderstanding and management of property and casualty insurance companies that provide insurance against the loss of real property, tangible assets and/or income. What are we looking for Ability to perform under pressureWritten and verbal communicationProcess-orientationCollaboration and interpersonal skillsAgility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Key Responsibilities: Sell fixed international group tour packages offered by the company Candidate Requirements: Bachelors degree or Postgraduate qualification in Travel & Tourism / Hospitality.

We are looking for a highly skilled and experienced professional to join our team as a Kapture CX specialist. The ideal candidate will have a strong background in management consulting and excellent communication skills. Roles and Responsibility Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and implement effective solutions to complex business problems using expertise in management consulting. Conduct thorough analysis of customer interactions and provide recommendations for improvement. Design and deliver training programs to enhance employee skills and knowledge. Foster strong relationships with clients and stakeholders through excellent communication and interpersonal skills. Identify opportunities for process improvements and implement changes to increase efficiency. Job Requirements Proven experience in management consulting, preferably in a similar role. Strong understanding of customer experience principles and practices. Excellent communication, problem-solving, and analytical skills. Ability to work effectively in a fast-paced environment and meet deadlines. Strong attention to detail and ability to multitask. Experience with data analysis and interpretation is an asset.

About The Role Skill required: Group Core Benefits - Group Disability Insurance Designation: Insurance Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for Adaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to work well in a teamPrioritization of workload Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Roles and Responsibility Develop and implement effective sales strategies to achieve business goals. Provide excellent customer service and support to clients through various channels. Build and maintain strong relationships with customers to increase sales and revenue. Collaborate with cross-functional teams to identify new business opportunities. Analyze market trends and competitor activity to stay ahead in the industry. Identify and pursue new business leads to convert them into sales. Job Requirements Proven track record of success in sales and customer support. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience working with customers and understanding their needs. Ability to build and maintain strong relationships with customers and colleagues.

About The Role Skill required: Voice - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation/12th/PUC/HSC Years of Experience: 1 to 3 years Language - Ability: English(International) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer Service ManagementAbility to perform under pressureAdaptable and flexibleCollaboration and interpersonal skillsWritten and verbal communicationProblem-solving skillsCustomer Care Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation,12th/PUC/HSC

: IGT Hiring for Travel process! Requirements: Education: Graduate & Undergraduate with a minimum of 6 months of experience. Skills: Well-spoken candidates with excellent communication skills. Salary: Experienced (6 months+): Upto 38 k CTC Perks & Benefits: Cab facility in odd hours Lucrative Incentives Interested?

Hiring For Falcon International Voice Process. Where in you have to give Customer Services Vie the Calls. Job Details- Position: CSE - Qualification: Graduate/Result Awaited/UG - Experience: 12 Months Min is Mus, 48k In - hand, upto 15K INC - Location : Work from Office GGN - Both Side Cab Facilities - Working Days: 5 days, Rotational Week offs, Night Shift - Rounds: AMCAT, HR, VNA & OPS- Rounds on Virtually NOTE- We need EXCELLENT COMMUNICATION REQUIRED: FLUENCY IN ENGLISH NOTE- We don't charge anything for interview, we are paid from client side https://web.whatsapp.com/8700056965 - Yaashika https://web.whatsapp.com/9557020534 - Deepika https://web.whatsapp.com/ 8700413223- Nishant

About The Role Skill required: Language Translation - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Candidate who is good in written & verbal communication in Spanish. Good call handling skills in Spanish.Customer service refers to the assistance and support provided by a business or organization to its employes. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer CareCustomer Support OperationsCustomer Satisfaction Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems This is a voice process and the communication with the customer can happen through phone, emails and through portal tickets. In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Domain: US Telecom Inbound Chat Process- B2C Required - Min 6m exp in chat process Location: Pune Shift: US Rotational Night Shifts Mode: Work From Office Both way cabs Immediate joiners Contact - Divyam (8905344933)

Investigation of complex tickets or Triage of all incidents reported on the servicing application and resolve where possible with in SLA along with providing work arounds to minimise impact of MI or prolonged issue • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable. • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven. • Maintain service desk tickets with updated and communications among application support team, business stakeholders and supplier • Lead / co-ordinate all resolutions and closure of application support tickets within agreed SLA’s. • Raise any Operations issues with Vendor/Supplier for any tickets that require the third party software suppliers input and follow up till fixed. Ensure CR is supported for fix till the end or escalate delays to leads and managers. • Responsible to document any critical issue with step by step and create a knowledge articles. • Handling customers, following up on the customer issues and clarifications, carry out second and third line of troubleshooting, work with development/testing teams to get the customer issues resolved. • Escalate tickets and coordinate resolution where the issues resolved at first level and provide suggestions & ideas to Junior /Seniors System Support Analyst and help them to progress on their tickets. • Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed. • Ensure all Treating Customer Fairly requirements are met. •Produce all necessary documents, analytical / statistical reports etc. and report any breach to Line Managers. • Provide support to IT systems end users and related software, applications and services through service desk software, phone or by any electronic methods with in the agreed SLAs. Provide technical support of the application hosted over cloud/onpremise. • Monitor and maintain automated processes, systems etc. and report and resolve any issues reported or liaise with service owners and other technical support teams. •Communicate any training requirements to your line manager. •Responsible for taking the queue ownership for respective set of applications supported. • Maintaining and enhancing practical and operational relationships with third party suppliers. •Work alongside the risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function. • Flexible to work in any shifts as per business requirements and Available MI or On call for critical applications (Probably no US Shifts) • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. • Ability to have strong mortgage or savings application knowledge and expert in at least one application and back up for other small or medium sized applications with ability to train other team members on the same and manage the queue. • Able to work on Process Migrations for one or two application and provide training to the business as part of migration. • Ability to handle at least one big application and one small or medium sized application independently. • Lead process improvements and documentation/Run books •Manage and lead Audit work and application upgrades

Role & responsibilities Key Responsibilities: Voice Process: Handle inbound/outbound calls from international customers. Understand and resolve customer queries, complaints, or requests. Maintain call quality and adhere to company standards. Document all call information according to standard operating procedures. Non-Voice Process: Respond to customer inquiries via email, chat, or ticketing systems. Provide accurate, valid, and complete information using the right tools. Ensure timely and professional resolution of issues. Follow up with customers when necessary. Required Skills & Qualifications: Excellent written and verbal communication skills in English. Ability to handle international clients and work in a fast-paced environment. Good typing speed (3040 WPM) with high accuracy (for non-voice roles). Basic technical knowledge (computer, internet, and CRM tools). Ability to work in rotational shifts or night shifts. Prior experience in BPO or international customer support is a plus.