Customer Financial Services Representative-Senior

In the role of Field Finance, Ship to Collect; GCI; Credit and Collections; Disputes; Cash Applications; and Billing, your responsibilities will include: - Data Collection and Analysis: Gathering data from various sources, cleaning and organizing it, and performing statistical analysis to identify trends and insights. - Report and Dashboard Creation: Developing and maintaining reports and dashboards using business intelligence (BI) tools and software. - Communication and Presentation: Effectively communicating findings and recommendations to stakeholders, including senior management, through written reports, presentations, and visualizations. - Problem Solving: Identifying and resolving issues related to data, reporting, or business processes. - Collaboration: Working with various departments to understand their data needs and collaborate on projects. - Process Improvement: Identifying opportunities to improve business processes and workflows based on data insights. - Data Management: Ensuring the accuracy and validity of data and reports. You should possess the following qualifications for this role: - Technical Skills: Proficiency in data analysis tools (e.g., SQL, Excel, BI tools). - Communication Skills: Ability to effectively communicate findings to both technical and non-technical audiences. - Problem-Solving Skills: Ability to identify and resolve issues related to data, reporting, and business processes. - Organizational Skills: Ability to manage multiple tasks, prioritize work, and meet deadlines. - Business Acumen: Understanding of business operations and the ability to apply data insights to improve performance. - Analytical Skills: Ability to analyze data, identify trends, and draw conclusions. In addition to the job details, it is important to note that FedEx is committed to a diverse, equitable, and inclusive workforce. The company values fair treatment and provides growth opportunities for all employees. FedEx operates on the People-Service-Profit philosophy, ensuring that employees are taken care of, leading to impeccable service for customers, and ultimately, profitability for the company. This philosophy also emphasizes reinvesting profits back into the business and its people, fostering innovation and quality service delivery. FedEx's culture is a key driver of its success and growth since the early 1970s. The company's values and behaviors are integral to its global presence, setting it apart from competitors and contributing to its achievements in the industry. Through the People-Service-Profit philosophy, FedEx fosters a work environment that encourages innovation, values employee contributions, and prioritizes customer service excellence.,