Customer Financial Service Representative - Senior

Role & responsibilities

You will be a member of the MEISA Ship-To-Collect Team, supporting the MEISA organization and our customers in all matters related with invoice disputes and collections. Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members

• Required Experience 1-3 years collections & disputes, billing or Invoicing contact with global customers, customer service skills, root causes analysis.
• Skills required - Accuracy & Attention to Detail; Microsoft Office & PC Skills; Numerical Skills; Team Working Skills; Written & Verbal Communication Skills, Negotiation Skills, Problem Solving Skills
• Languages requirement - English is mandatory
• Add value experience working with third party auditors / customer portals, Bespoke activities, working experience with SAP/Oracle/Salesforce apps
• Experience in OTC/STC process.

What you can expect

• Spread your wings and take ownership of your career with opportunities to network and connect with professionals in your field and involvement in cross-functional projects
• A supportive and inclusive work environment.
• Mentorship and guidance from industry professionals.
• Exposure to real-world projects.
• Valuable skills and experience to enhance your resume.
• Opportunity to enhance your knowledge by using the Tuition Assistance program that will help you abreast with the updates & knowledge in your field.