Customer Experience Senior Data Analyst

The Customer Service Representative role within the Finance entity exists to provide first and second line customer support for telephone and written inquiries via email, chat, and social media. You will be responsible for addressing queries with speed, accuracy, and ensuring maximum customer satisfaction. This is a 24/7 support role requiring a flexible schedule to support the US time zone. As a Customer Facing (CF) CSR, you will need a broad understanding of Customer Service processes to achieve a high percentage of first contact resolution and manage customer expectations through various contact channels. You will be the initial point of contact for retail consumers regarding site experience concerns and critical issues from external/internal customers. Key Responsibilities: - Provide exceptional customer service to customers and team members. - Handle retail marketing program information, policy, and product fulfillment. - Resolve complaints, identify root causes, and manage complaints effectively. - Maintain proficiency in electronic systems and processes for communication and requests. - Transfer knowledge at shift change for efficient handling of ongoing incidents. - Engage in continual learning and education to understand business operations and technology. Required Skills & Experience: - Bachelor's Degree in Economics, Business, Finance, or related field. - Minimum 5-7 years of experience in customer service. - Superior customer service and problem-solving skills. - Ability to build effective relationships and work as a team. - Identify process gaps, inefficiencies, and contribute to continuous improvement. - Strong time management and organizational skills. Desirable Criteria: - Retail experience, preferably in a convenience store. - Familiarity with convenience store food and facility equipment. - Understanding of customer needs and behaviors. - Highly motivated with a team-oriented approach. At bp, we offer an inclusive culture, work-life balance, learning opportunities, and benefits such as life and health insurance. We provide reasonable accommodation for individuals with disabilities during the application process and employment. This role may require negligible travel and is eligible for relocation within the country. It is a hybrid position allowing for office and remote work. Legal Disclaimer: Employment may be contingent upon adherence to local policies, including drug screening, fitness review, and background checks based on the role.,