Customer Experience & Sales Executive

Location:

About Saphed

Saphed is India’s pioneering linen brand. We make 100% pure linen modern and accessible at an honest premium. With stores in Mumbai and Goa and a fast-growing D2C business, we are building a community of conscious consumers who value fabric, design and experience.

Role Overview

We are looking for a Sales Associate who will be the voice of Saphed on calls. The role combines sales, service, and customer experience, from converting abandoned checkouts to engaging VIP clients. You’ll play a key role in strengthening customer loyalty and driving repeat business.

Key Responsibilities

• Call customers with abandoned checkouts and support them in completing purchases.
• Conduct post-sales feedback calls to capture insights and improve experience.
• Service VIP and high-value clients with personalized attention.
• Work closely with the sales and operations teams to achieve conversion and retention goals.
• Track and share customer insights with the leadership team.
• Maintain detailed call records and follow-ups in our systems.

What We’re Looking For

• 2–4 years of experience in sales or customer service within a D2C/e-commerce or clothing brand.
• Strong understanding of online consumer behavior and the sales funnel.
• Excellent communication and persuasion skills on calls.
• A customer-first mindset with the ability to handle VIP service.
• Familiarity with CRM tools, Shopify, and order management systems is a plus.

Why Join Saphed

• Be part of India’s first pure linen brand, shaping a fast-growing fashion story.
• Work in a dynamic D2C environment where customer experience drives growth.
• Join a lean and ambitious team with opportunities to grow.