Saphed

About Saphed Saphed is India’s foremost D2C brand offering high-quality linen and linen blend apparel. As we grow, we’re looking for a Customer Care Associate to deliver exceptional customer support and drive engagement across various touchpoints. This role is essential in ensuring that every interaction with Saphed reflects our commitment to quality and customer satisfaction, while also building loyalty and driving repeat business. Job Description The Customer Care & Retention Associate will be responsible for managing customer interactions across multiple platforms—including calls, WhatsApp, website chat, Instagram, and email—and leveraging tools for feedback, retention, and loyalty programs. This role is ideal for someone who is customer-obsessed, tech-savvy, and skilled in using platforms like Zoko, Shopify, and customer chat tools to create a seamless experience across channels. Responsibilities Omnichannel Customer Support: Respond to customer inquiries promptly and professionally across channels such as calls, WhatsApp, website chat, Instagram, and email, ensuring a consistent and personalized brand experience. Feedback & NPS Management: Coordinate feedback surveys, gather customer insights, and track Net Promoter Scores (NPS) to identify opportunities for improving customer satisfaction. Loyalty Program Execution: Manage and promote Saphed’s loyalty programs to increase engagement, enhance customer loyalty, and drive repeat purchases. Retention Initiatives: Utilize third-party retention tools and platforms to implement programs aimed at increasing customer retention and satisfaction. Tool Management: Leverage tools like Zoko, Shopify, and chat platforms for efficient customer service management and streamlined communication. Order Tracking & Issue Resolution: Assist customers with order tracking, returns, and exchanges, ensuring all issues are resolved quickly and to the customer’s satisfaction. CRM & Data Management: Maintain accurate records of customer interactions, feedback, and order history within the CRM system, enabling personalized service and targeted follow-ups. Performance Monitoring: Regularly analyze customer support metrics to track response times, resolution rates, and customer satisfaction scores, making adjustments as needed to improve service. Process Optimization: Identify areas for improvement in the customer support workflow, suggest process enhancements, and support the implementation of new customer engagement initiatives. Qualifications Experience: 3+ years of experience in a customer service or retention role, preferably with a D2C brand in the fashion or lifestyle sector. Omnichannel Expertise: Proficiency in managing customer interactions across multiple platforms, with a strong understanding of customer expectations on each. Technical Skills: Hands-on experience with tools like Zoko, Shopify, and customer chat platforms; familiarity with CRM systems and loyalty program management tools. Problem-Solving Ability: Skilled at handling customer inquiries with patience and empathy, resolving issues promptly while ensuring a positive experience. Communication Skills: Excellent verbal and written communication skills to engage with customers effectively across all touchpoints. Customer-Focused Mindset: Passionate about delivering high-quality service and building lasting relationships with customers. Data-Driven: Comfortable with data analysis and reporting, with a focus on using metrics to drive improvements in customer care and retention. Attention to Detail: Detail-oriented with a commitment to maintaining high standards in customer support interactions and data accuracy. Why Join Saphed? At Saphed, we prioritize customer satisfaction and are committed to building a loyal community around our brand. As our Customer Care & Retention Associate, you’ll play a pivotal role in shaping customer experiences, fostering loyalty, and contributing to the brand’s growth. Join us to be part of a team that values authenticity, quality, and exceptional service. Apply Now: If you are a customer-focused individual with expertise in omnichannel support and retention, we would love to connect with you. Apply today to be part of Saphed’s journey in delivering a superior customer experience. Show more Show less

Job Title: Fashion Consultant Location: Saphed Goa Store Employment Type: Full-time Reports To: Store Manager About Saphed Saphed is a contemporary Indian brand specialising in 100% pure linen. Known for timeless silhouettes and sustainable craftsmanship, we operate at the intersection of style, comfort, and purpose. With flagship stores in Mumbai and Goa, Saphed is building a community that values simplicity, integrity, and quiet luxury. Role Overview This is a hybrid role for someone who thrives at the intersection of fashion and function. You’ll be both the face of the brand on the shop floor, offering styling guidance and customer service. And the engine behind the scenes, managing inventory on Shopify, coordinating local logistics, and maintaining operational flow. It’s ideal for someone who enjoys multitasking, is digitally savvy, and understands both retail experience and backend discipline. Key Responsibilities Retail & Customer Experience Greet walk-in customers and offer styling, fit, and fabric guidance Educate customers about Saphed’s design philosophy and sustainability practices Maintain store cleanliness, display, and visual merchandising standards Process orders, exchanges, and returns via Shopify POS Engage meaningfully with tourists, locals, and repeat customers alike Collect feedback and relay insights to the central team Operations & Inventory Operate the Shopify backend: product uploads, price updates, stock adjustments Maintain up-to-date inventory records and generate Excel reports Conduct daily/weekly stock reconciliations Coordinate incoming shipments from warehouse to Goa store Pack and dispatch online orders placed for the Goa region Liaise with local delivery partners and logistics teams Maintain supplies and track consumables (bags, tags, stationery, etc.) What We’re Looking For 1–3 years of experience in fashion retail or e-commerce Working knowledge of Shopify (backend and POS preferred) Proficiency in Excel or Google Sheets Fluent in English; Hindi, Konkani or Marathi is a plus Highly organised, accountable and comfortable with multitasking A good eye for design and presentation Comfortable working weekends and seasonal retail hours Bonus Points If You Have prior experience in a D2C or startup environment Understand basic content uploading, order fulfillment, and product tagging in Shopify Can handle packaging with an eye for detail Are resourceful and solutions-oriented, especially in Goa’s unique working environment Perks Competitive salary and performance-based incentives Employee discount on all Saphed products for your friends and family Mentorship and hands-on learning with the founding team Be part of a brand at the forefront of India’s slow fashion movement

Job descriptionAbout SaphedSaphed is one of India’s most purposeful D2C brands working exclusively with 100% pure linen and linen blends. Based in India and inspired by its crafts, climates, and cultures, we are on a mission to build a future-forward textile company rooted in design, sustainability, and integrity. With a growing customer base and a recently launched flagship store in Mumbai, we’re now scaling our operations — and we’re looking for a meticulous, motivated, and responsible Senior Accountant to join our core team.Key Responsibilities Prepare monthly MIS reports, cash flow statements, P&L, and balance sheetAssist in budgeting, forecasting, and variance analysisRecord and manage day-to-day financial transactions in TallyReconcile revenue with receipts from bank accounts, payment gateways, and in-store collectionsEnsure timely vendor payments and maintain supporting recordsRecord and reconcile daily entries from bank accounts and payment gatewaysMaintain proper documentation of all invoices, bills, and financial recordsPrepare and file GST returns; reconcile GSTR 2A/2B with books of accountsCalculate monthly TDS and make timely online paymentsConduct TDS reconciliation and assist in filing quarterly returnsMaintain and update the salary register for payroll processingCalculate and process statutory deductions like PT, PF, and ESIC as per lawPerform regular debtor and creditor reconciliations to track outstanding balancesMaintain the stock register and reconcile it with physical inventoryTrack and record petty cash expenses accuratelyProvide documentation and support during internal and external auditsLiaise with external consultants, chartered accountants, and auditors as neededCoordinate with external auditors for quarterly/annual auditsImplement and monitor internal controls for expense tracking and inventoryWork with operations to monitor raw material inventory, COGS, and landed costsProvide accounting support for Shopify sales, warehouse stock reconciliation, and returnsHandle all banking transactions including cheque deposits, NEFT/RTGS transfers, and cash deposits/withdrawals as neededCoordinate with bank relationship managers for account statements, KYC updates, and documentationMonitor daily bank balances to ensure adequate funds for payments and operational needsPrepare and schedule payments for vendors, salaries, statutory dues, reimbursements, and other operational expenses Skills & Requirements Strong command over Tally ERP and MS ExcelSound knowledge of GST, TDS, PT, PF, and ESIC complianceExcellent organizational and record-keeping skillsAccuracy and attention to detail in all accounting functionsPrior experience in a startup or retail environment is a plusAbility to manage responsibilities independently and meet deadlines Requirements Bachelor’s degree in Accounting or Commerce; CA Inter or M.Com preferredMinimum 4–5 years of experience in a similar role, preferably in a D2C or manufacturing setupProficient in Tally and Google SheetsStrong understanding of Indian taxation (GST, TDS, etc.)Attention to detail, strong organizational skills, and the ability to work independentlyBonus: Experience working with fashion, retail, or textile brands What We Offer Competitive compensation and performance-linked bonusA collaborative, design-driven work cultureExposure to building and scaling a sustainable Indian brand with global ambitionsA chance to work directly with the founding team