About Saphed Saphed is India’s foremost D2C brand offering high-quality linen and linen blend apparel. As we grow, we’re looking for a Customer Care Associate to deliver exceptional customer support and drive engagement across various touchpoints. This role is essential in ensuring that every interaction with Saphed reflects our commitment to quality and customer satisfaction, while also building loyalty and driving repeat business. Job Description The Customer Care & Retention Associate will be responsible for managing customer interactions across multiple platforms—including calls, WhatsApp, website chat, Instagram, and email—and leveraging tools for feedback, retention, and loyalty programs. This role is ideal for someone who is customer-obsessed, tech-savvy, and skilled in using platforms like Zoko, Shopify, and customer chat tools to create a seamless experience across channels. Responsibilities Omnichannel Customer Support: Respond to customer inquiries promptly and professionally across channels such as calls, WhatsApp, website chat, Instagram, and email, ensuring a consistent and personalized brand experience. Feedback & NPS Management: Coordinate feedback surveys, gather customer insights, and track Net Promoter Scores (NPS) to identify opportunities for improving customer satisfaction. Loyalty Program Execution: Manage and promote Saphed’s loyalty programs to increase engagement, enhance customer loyalty, and drive repeat purchases. Retention Initiatives: Utilize third-party retention tools and platforms to implement programs aimed at increasing customer retention and satisfaction. Tool Management: Leverage tools like Zoko, Shopify, and chat platforms for efficient customer service management and streamlined communication. Order Tracking & Issue Resolution: Assist customers with order tracking, returns, and exchanges, ensuring all issues are resolved quickly and to the customer’s satisfaction. CRM & Data Management: Maintain accurate records of customer interactions, feedback, and order history within the CRM system, enabling personalized service and targeted follow-ups. Performance Monitoring: Regularly analyze customer support metrics to track response times, resolution rates, and customer satisfaction scores, making adjustments as needed to improve service. Process Optimization: Identify areas for improvement in the customer support workflow, suggest process enhancements, and support the implementation of new customer engagement initiatives. Qualifications Experience: 3+ years of experience in a customer service or retention role, preferably with a D2C brand in the fashion or lifestyle sector. Omnichannel Expertise: Proficiency in managing customer interactions across multiple platforms, with a strong understanding of customer expectations on each. Technical Skills: Hands-on experience with tools like Zoko, Shopify, and customer chat platforms; familiarity with CRM systems and loyalty program management tools. Problem-Solving Ability: Skilled at handling customer inquiries with patience and empathy, resolving issues promptly while ensuring a positive experience. Communication Skills: Excellent verbal and written communication skills to engage with customers effectively across all touchpoints. Customer-Focused Mindset: Passionate about delivering high-quality service and building lasting relationships with customers. Data-Driven: Comfortable with data analysis and reporting, with a focus on using metrics to drive improvements in customer care and retention. Attention to Detail: Detail-oriented with a commitment to maintaining high standards in customer support interactions and data accuracy. Why Join Saphed? At Saphed, we prioritize customer satisfaction and are committed to building a loyal community around our brand. As our Customer Care & Retention Associate, you’ll play a pivotal role in shaping customer experiences, fostering loyalty, and contributing to the brand’s growth. Join us to be part of a team that values authenticity, quality, and exceptional service. Apply Now: If you are a customer-focused individual with expertise in omnichannel support and retention, we would love to connect with you. Apply today to be part of Saphed’s journey in delivering a superior customer experience. Show more Show less
Job Title: Fashion Consultant Location: Saphed Goa Store Employment Type: Full-time Reports To: Store Manager About Saphed Saphed is a contemporary Indian brand specialising in 100% pure linen. Known for timeless silhouettes and sustainable craftsmanship, we operate at the intersection of style, comfort, and purpose. With flagship stores in Mumbai and Goa, Saphed is building a community that values simplicity, integrity, and quiet luxury. Role Overview This is a hybrid role for someone who thrives at the intersection of fashion and function. You’ll be both the face of the brand on the shop floor, offering styling guidance and customer service. And the engine behind the scenes, managing inventory on Shopify, coordinating local logistics, and maintaining operational flow. It’s ideal for someone who enjoys multitasking, is digitally savvy, and understands both retail experience and backend discipline. Key Responsibilities Retail & Customer Experience Greet walk-in customers and offer styling, fit, and fabric guidance Educate customers about Saphed’s design philosophy and sustainability practices Maintain store cleanliness, display, and visual merchandising standards Process orders, exchanges, and returns via Shopify POS Engage meaningfully with tourists, locals, and repeat customers alike Collect feedback and relay insights to the central team Operations & Inventory Operate the Shopify backend: product uploads, price updates, stock adjustments Maintain up-to-date inventory records and generate Excel reports Conduct daily/weekly stock reconciliations Coordinate incoming shipments from warehouse to Goa store Pack and dispatch online orders placed for the Goa region Liaise with local delivery partners and logistics teams Maintain supplies and track consumables (bags, tags, stationery, etc.) What We’re Looking For 1–3 years of experience in fashion retail or e-commerce Working knowledge of Shopify (backend and POS preferred) Proficiency in Excel or Google Sheets Fluent in English; Hindi, Konkani or Marathi is a plus Highly organised, accountable and comfortable with multitasking A good eye for design and presentation Comfortable working weekends and seasonal retail hours Bonus Points If You Have prior experience in a D2C or startup environment Understand basic content uploading, order fulfillment, and product tagging in Shopify Can handle packaging with an eye for detail Are resourceful and solutions-oriented, especially in Goa’s unique working environment Perks Competitive salary and performance-based incentives Employee discount on all Saphed products for your friends and family Mentorship and hands-on learning with the founding team Be part of a brand at the forefront of India’s slow fashion movement
Job descriptionAbout SaphedSaphed is one of India’s most purposeful D2C brands working exclusively with 100% pure linen and linen blends. Based in India and inspired by its crafts, climates, and cultures, we are on a mission to build a future-forward textile company rooted in design, sustainability, and integrity. With a growing customer base and a recently launched flagship store in Mumbai, we’re now scaling our operations — and we’re looking for a meticulous, motivated, and responsible Senior Accountant to join our core team.Key Responsibilities Prepare monthly MIS reports, cash flow statements, P&L, and balance sheetAssist in budgeting, forecasting, and variance analysisRecord and manage day-to-day financial transactions in TallyReconcile revenue with receipts from bank accounts, payment gateways, and in-store collectionsEnsure timely vendor payments and maintain supporting recordsRecord and reconcile daily entries from bank accounts and payment gatewaysMaintain proper documentation of all invoices, bills, and financial recordsPrepare and file GST returns; reconcile GSTR 2A/2B with books of accountsCalculate monthly TDS and make timely online paymentsConduct TDS reconciliation and assist in filing quarterly returnsMaintain and update the salary register for payroll processingCalculate and process statutory deductions like PT, PF, and ESIC as per lawPerform regular debtor and creditor reconciliations to track outstanding balancesMaintain the stock register and reconcile it with physical inventoryTrack and record petty cash expenses accuratelyProvide documentation and support during internal and external auditsLiaise with external consultants, chartered accountants, and auditors as neededCoordinate with external auditors for quarterly/annual auditsImplement and monitor internal controls for expense tracking and inventoryWork with operations to monitor raw material inventory, COGS, and landed costsProvide accounting support for Shopify sales, warehouse stock reconciliation, and returnsHandle all banking transactions including cheque deposits, NEFT/RTGS transfers, and cash deposits/withdrawals as neededCoordinate with bank relationship managers for account statements, KYC updates, and documentationMonitor daily bank balances to ensure adequate funds for payments and operational needsPrepare and schedule payments for vendors, salaries, statutory dues, reimbursements, and other operational expenses Skills & Requirements Strong command over Tally ERP and MS ExcelSound knowledge of GST, TDS, PT, PF, and ESIC complianceExcellent organizational and record-keeping skillsAccuracy and attention to detail in all accounting functionsPrior experience in a startup or retail environment is a plusAbility to manage responsibilities independently and meet deadlines Requirements Bachelor’s degree in Accounting or Commerce; CA Inter or M.Com preferredMinimum 4–5 years of experience in a similar role, preferably in a D2C or manufacturing setupProficient in Tally and Google SheetsStrong understanding of Indian taxation (GST, TDS, etc.)Attention to detail, strong organizational skills, and the ability to work independentlyBonus: Experience working with fashion, retail, or textile brands What We Offer Competitive compensation and performance-linked bonusA collaborative, design-driven work cultureExposure to building and scaling a sustainable Indian brand with global ambitionsA chance to work directly with the founding team
Company Description Saphed, based in Mumbai, India's textile hub, aims to revive an appreciation for linen, celebrating sustainability, renewal, and local craftsmanship. Inspired by India's rich geography and culture, Saphed seeks to extend the boundaries of renowned Indian manufacturers and contribute to the global linen renaissance. Saphed offers a permanent collection of 100% linen essentials for you and your home, as well as delightful seasonal collections. Role Description This is a full-time on-site role for a Production Merchandiser located in Mumbai. The Production Merchandiser will be responsible for coordinating with manufacturers, managing production schedules, ensuring product quality, and maintaining inventory levels. Additional tasks include liaising with sales and marketing teams, managing customer relationships, and ensuring timely delivery of products to clients. Qualifications Strong Communication and Customer Service skills Sales and Retail experience Knowledge of Marketing strategies Ability to manage production schedules and inventory levels Excellent organizational and time-management skills Proven ability to work in a team-oriented environment Bachelor's degree in Business, Marketing, Fashion, or related field is preferred
Job Title: Production Merchandiser Location: Lower Parel, Mumbai Experience: 3+ years (required) Employment Type: Full-time About Us Saphed is an Indian D2C brand specializing in pure linen and linen blends. We pride ourselves on creating high-quality, versatile, and durable fabric basics for everyday and ethnic wear. We are committed to ensuring excellence in every piece we craft, from fabric procurement to final delivery. Role Overview We are seeking a seasoned and proactive Production Merchandiser to oversee the production lifecycle, including fabric procurement, order processing, inventory management, and quality control. This role requires someone experienced in managing junior merchandisers, cutting masters, and tailoring units. The ideal candidate will ensure smooth production operations, maintain high-quality standards, and lead a team towards operational efficiency. Key Responsibilities Team Management : Lead and manage a team of junior merchandisers, cutting masters and tailors. Provide guidance, assign tasks, and ensure efficient workflows. Fabric Procurement & Management : Source and procure fabrics, ensuring quality and cost-effectiveness. Conduct quality checks on incoming fabrics and maintain detailed records. Maintain an updated inventory of fabric and track its usage history. Production Coordination : Oversee order processing and manage end-to-end production activities. Allocate work to cutting masters and tailoring units, ensuring timely and efficient execution. Inventory & Order Management : Maintain inventory records of fabric and finished pieces. Track production progress and ensure accurate reporting of stock levels. Quality Control : Conduct thorough quality checks at all production stages, ensuring finished pieces meet Saphed’s design and quality standards. Address any quality-related issues promptly. Process Optimization : Streamline production processes to enhance efficiency and reduce waste. Develop SOPs for production and supply chain operations. Vendor Coordination : Liaise with suppliers and vendors for fabric and other production requirements. Qualifications & Skills Bachelor’s degree in Textile Management, Production, or a related field. Minimum of 3+ years of experience in production or supply chain management, preferably in textiles. Proven track record of managing teams, including cutting masters and tailors. Strong understanding of fabrics, stitching processes, and production workflows. Excellent organizational, leadership, and multitasking skills. Proficiency in inventory management tools and software. High attention to detail and problem-solving ability. What We Offer A once-in-a-lifetime opportunity to be part of building India’s homegrown premium apparel brand, redefining the future of linen in fashion. Unparalleled opportunities for professional growth, learning, and leadership in a dynamic and fast-paced work environment. A collaborative and entrepreneurial culture that values innovation and initiative. Competitive salary and benefits, with the chance to leave a lasting mark on the Indian apparel industry.
About Saphed Saphed is India’s premier D2C brand, specializing in high-quality linen products. As we expand our reach, we're looking for a Fulfillment Manager to streamline our supply chain, maintain impeccable inventory accuracy, and ensure timely delivery of our products. This role will be crucial in delivering Saphed’s commitment to quality, reliability, and customer satisfaction. Job Description The Fulfillment Manager will oversee all aspects of Saphed’s fulfillment operations, from inventory management to coordinating smooth order dispatches. The ideal candidate has hands-on experience with premium fashion or lifestyle brands, strong analytical skills, and a passion for efficient, high-quality processes. This role requires an individual who is organized, proactive, and dedicated to providing our customers with a seamless shopping experience. Responsibilities: Inventory Management: Maintain real-time accuracy in inventory tracking, ensuring sufficient stock levels to meet customer demands. Order Fulfillment: Manage daily order processing, ensuring orders are picked, packed, and shipped on time with accuracy and care. Quality Control: Oversee quality checks on products before dispatch, ensuring that only the highest-quality items reach our customers. Vendor Coordination: Liaise with suppliers and logistics partners to ensure timely product restocking and efficient delivery schedules. Warehouse Operations: Oversee the day-to-day operations within the warehouse, including receiving, storage, and dispatch of goods. Process Optimization: Identify and implement improvements in the fulfillment process to increase efficiency, reduce errors, and enhance customer satisfaction. Data & Reporting: Maintain detailed records of inventory, order fulfillment, and returns, and generate regular reports to inform stock planning and operational improvements. Customer Support Collaboration: Work closely with the customer support team to resolve fulfillment-related inquiries and ensure quick responses to any order issues. Safety & Compliance: Ensure all fulfillment activities comply with safety regulations and company policies. Qualifications: Experience: 3+ years of experience in a fulfillment, warehouse, or supply chain role, ideally within a premium fashion, lifestyle, or retail brand. Technical Skills: Proficient in inventory management software and ERP systems; experience with Shopify or similar e-commerce platforms is a plus. Organizational Skills: Detail-oriented, with strong organizational skills to manage inventory accuracy and timely order processing. Problem-Solver: Ability to identify operational bottlenecks and proactively implement solutions. Communication Skills: Excellent verbal and written communication skills to work effectively with team members, vendors, and logistics partners. Customer Focused: Commitment to ensuring that every customer receives a premium experience, from order placement to delivery. Why Join Saphed? Joining Saphed means being part of a fast-growing brand that values quality, innovation, and customer satisfaction. As our Fulfillment Manager, you’ll play a key role in upholding these values and delivering an unmatched customer experience. You’ll be part of a passionate team that’s redefining everyday luxury in sustainable fashion. Apply Now: If you’re driven by efficiency, have a keen eye for detail, and are excited to contribute to a high-growth fashion brand, we’d love to hear from you. Apply today and become an integral part of Saphed’s operations team.
Location: Mumbai | Employment Type: Full-time About Saphed Saphed is India’s pioneering linen brand. We make 100% pure linen modern and accessible at an honest premium. With stores in Mumbai and Goa and a fast-growing D2C business, we are building a community of conscious consumers who value fabric, design, and experience. Role Overview We are looking for a Sales Associate who will be the voice of Saphed on calls. The role combines sales, service, and customer experience, from converting abandoned checkouts to engaging VIP clients. You’ll play a key role in strengthening customer loyalty and driving repeat business. Key Responsibilities Call customers with abandoned checkouts and support them in completing purchases. Conduct post-sales feedback calls to capture insights and improve experience. Service VIP and high-value clients with personalized attention. Work closely with the sales and operations teams to achieve conversion and retention goals. Track and share customer insights with the leadership team. Maintain detailed call records and follow-ups in our systems. What We’re Looking For 2–4 years of experience in sales or customer service within a D2C/e-commerce or clothing brand. Strong understanding of online consumer behavior and the sales funnel. Excellent communication and persuasion skills on calls. A customer-first mindset with the ability to handle VIP service. Familiarity with CRM tools, Shopify, and order management systems is a plus. Why Join Saphed Be part of India’s first pure linen brand, shaping a fast-growing fashion story. Work in a dynamic D2C environment where customer experience drives growth. Join a lean and ambitious team with opportunities to grow.
Job Title: Production Merchandiser Location: Lower Parel, Mumbai Experience: 3+ years (required) Employment Type: Full-time About Us Saphed is an Indian D2C brand specializing in pure linen and linen blends. We pride ourselves on creating high-quality, versatile, and durable fabric basics for everyday and ethnic wear. We are committed to ensuring excellence in every piece we craft, from fabric procurement to final delivery. Role Overview We are seeking a seasoned and proactive Production Merchandiser to oversee the production lifecycle, including fabric procurement, order processing, inventory management, and quality control. This role requires someone experienced in managing junior merchandisers, cutting masters, and tailoring units. The ideal candidate will ensure smooth production operations, maintain high-quality standards, and lead a team towards operational efficiency. Key Responsibilities Team Management : Lead and manage a team of junior merchandisers, cutting masters and tailors. Provide guidance, assign tasks, and ensure efficient workflows. Fabric Procurement & Management : Source and procure fabrics, ensuring quality and cost-effectiveness. Conduct quality checks on incoming fabrics and maintain detailed records. Maintain an updated inventory of fabric and track its usage history. Production Coordination : Oversee order processing and manage end-to-end production activities. Allocate work to cutting masters and tailoring units, ensuring timely and efficient execution. Inventory & Order Management : Maintain inventory records of fabric and finished pieces. Track production progress and ensure accurate reporting of stock levels. Quality Control : Conduct thorough quality checks at all production stages, ensuring finished pieces meet Saphed's design and quality standards. Address any quality-related issues promptly. Process Optimization : Streamline production processes to enhance efficiency and reduce waste. Develop SOPs for production and supply chain operations. Vendor Coordination : Liaise with suppliers and vendors for fabric and other production requirements. Qualifications & Skills Bachelor's degree in Textile Management, Production, or a related field. Minimum of 3+ years of experience in production or supply chain management, preferably in textiles. Proven track record of managing teams, including cutting masters and tailors. Strong understanding of fabrics, stitching processes, and production workflows. Excellent organizational, leadership, and multitasking skills. Proficiency in inventory management tools and software. High attention to detail and problem-solving ability. What We Offer A once-in-a-lifetime opportunity to be part of building India's homegrown premium apparel brand, redefining the future of linen in fashion. Unparalleled opportunities for professional growth, learning, and leadership in a dynamic and fast-paced work environment. A collaborative and entrepreneurial culture that values innovation and initiative. Competitive salary and benefits, with the chance to leave a lasting mark on the Indian apparel industry.
You will be joining Saphed, India's pioneering linen brand, as a Sales Associate. Your role will involve being the voice of Saphed on calls, combining sales, service, and customer experience to strengthen customer loyalty and drive repeat business. Key Responsibilities: - Call customers with abandoned checkouts and assist them in completing purchases. - Conduct post-sales feedback calls to gather insights for improving the customer experience. - Provide personalized attention to VIP and high-value clients. - Collaborate closely with the sales and operations teams to achieve conversion and retention goals. - Track and share customer insights with the leadership team. - Maintain detailed call records and follow-ups in our systems. Qualifications Required: - 2-4 years of experience in sales or customer service within a D2C/e-commerce or clothing brand. - Strong understanding of online consumer behavior and the sales funnel. - Excellent communication and persuasion skills for calls. - Customer-first mindset with the ability to handle VIP service. - Familiarity with CRM tools, Shopify, and order management systems is a plus. Saphed offers you the opportunity to be part of India's first pure linen brand, contributing to a fast-growing fashion story. You will work in a dynamic D2C environment where customer experience is a key driver of growth. Join a lean and ambitious team with ample opportunities for personal and professional growth.,
Customer Experience & Operations Associate Location: Mumbai Type: Full-time (On-site) About the role We are looking for a proactive and warm Customer Experience & Operations Associate who will be the bridge between our customers and our internal teams. This role is for someone who enjoys talking to people, solving problems in real time, and taking full ownership of the post-purchase journey. You will work across customer support, returns and exchanges, order coordination, production and logistics to ensure every customer receives a seamless Saphed experience. Key responsibilities Customer experience Deliver a high-touch premium experience that builds trust and long-term loyalty. Speak directly with customers on phone, WhatsApp and email to resolve queries with empathy, clarity and speed. Manage returns and exchanges end to end. Troubleshoot product questions, sizing issues, delivery concerns and order-related problems. Track recurring customer issues and share insights to improve products and processes. Post-sale and operations coordination Coordinate daily with the production team to fast-track urgent orders and custom requests. Work closely with the logistics team to ensure smooth dispatches, pickups and delivery resolution. Monitor Shopify orders and ensure accurate and timely updates to customers. Follow up on pending exchanges, repairs, alterations or re-manufacturing. Maintain accurate documentation of each case to drive accountability. Cross-team collaboration Liaise with operations, production, retail store teams and warehouse teams to close customer requests quickly. Flag operational gaps and propose improvements in communication, packaging, order accuracy and turnaround time. Process improvement Identify recurring bottlenecks in returns, shipping and exchange workflows. Suggest process enhancements that elevate customer experience, reduce delays and improve both NPS and repeat purchase rate. What we’re looking for 1–4 years of experience in customer support, operations or service roles, preferably in D2C, ecommerce or retail. Excellent spoken English and Hindi. Strong phone communication skills with a friendly, composed tone. High ownership, bias for action and the ability to follow through. Detail-oriented with a problem-solving mindset. Comfortable juggling multiple requests across customers and internal teams. Familiarity with Shopify or similar platforms is a plus. Why join us Be part of a fast-growing premium Indian brand. Work at the intersection of customer delight, production and operations. Opportunity to shape systems, processes and CX frameworks from the ground up. A culture that values empathy, problem solving and initiative.
Fashion Stylist (In Store) Location: Bandra, Mumbai Type: Full-time, On-site About the role We are looking for a warm, confident and style-aware Fashion Consultant for our Bandra store. This role combines customer styling, sales and basic store management. You will guide customers through our collections, understand their preferences and help them find pieces that fit their lifestyle. You will also ensure smooth store operations, maintain visual standards and assist with daily tasks. Key responsibilities Customer styling and sales Welcome customers and offer personalised styling based on their tastes Understand customer needs, body types and preferred silhouettes Help customers build looks across categories Guide them on fabric feel, fit, sizes and care Drive sales through strong product knowledge and genuine recommendations Build long-term relationships that encourage repeat visits Store experience Ensure the store floor looks clean, organised and welcoming Keep racks, shelves and displays maintained through the day Assist with visual merchandising as per brand standards Handle customer queries, feedback and smaller escalations Store operations Manage billing, POS and cash handling accurately Maintain daily checklists for cleanliness, stock and presentation Handle basic store opening and closing responsibilities Track low-stock items and coordinate with the operations team for replenishment Manage trial rooms, alterations notes and customer follow-ups Inventory and coordination Monitor inventory flow within the store Support weekly and monthly stock counts Coordinate with warehouse and logistics for incoming and outgoing pieces Ensure customer pickups and exchanges are handled smoothly Reporting Share daily customer observations, fast-moving styles and feedback Track personal sales numbers and targets Keep simple records of alterations, exchanges and key customer requests What we’re looking for 1–4 years of experience in fashion retail, styling or customer-facing roles Good understanding of colour, silhouettes and personal style Strong communication and interpersonal skills Warm, confident and comfortable interacting with customers on the floor High sense of responsibility and the ability to manage tasks smoothly Basic comfort with POS systems and simple reporting Someone who enjoys premium retail and takes pride in presentation Why join us Work with a premium Indian brand with a strong design and fabric story Learn styling with pure linen and other luxury materials Be part of a store that gets a high volume of well-travelled and design-aware customers Opportunity to grow into senior styling, store lead or retail training roles