Sales Associate – D2C Fashion (Customer Experience & Retention)

Location:

About Saphed

Saphed is India’s pioneering linen brand. We make 100% pure linen

Role Overview

We are looking for a Sales Associate

Key Responsibilities

• Call customers with

  abandoned checkouts

  and support them in completing purchases.
• Conduct

  post-sales feedback calls

  to capture insights and improve experience.
• Service

  VIP and high-value clients

  with personalized attention.
• Work closely with the sales and operations teams to achieve conversion and retention goals.
• Track and share customer insights with the leadership team.
• Maintain detailed call records and follow-ups in our systems.

What We’re Looking For

• 2–4 years of

  experience in sales or customer service

  within a D2C/e-commerce or clothing brand.
• Strong understanding of

  online consumer behavior

  and the sales funnel.
• Excellent communication and persuasion skills on calls.
• A customer-first mindset with the ability to handle VIP service.
• Familiarity with CRM tools, Shopify, and order management systems is a plus.

Why Join Saphed

• Be part of India’s first pure linen brand, shaping a fast-growing fashion story.
• Work in a dynamic D2C environment where customer experience drives growth.
• Join a lean and ambitious team with opportunities to grow.