Customer Experience Manager

Role Overview: You will be responsible for leading customer engagement activities at the Customer Experience Centre in Mumbai, showcasing the value proposition of Adhesive Technologies as a know-how business. Your role will involve strategic communication, digital marketing, and customer experience management to strengthen brand positioning across the IMEA region. You will develop and execute a localized communication strategy, select appropriate regional channels, and ensure consistent messaging aligned with global objectives. Key Responsibilities: - Lead customer visits at the Customer Experience Centre in Mumbai, delivering an immersive customer journey aligned with the Adhesive Technologies value proposition. - Develop and implement communication strategies to translate global adhesive technology positioning into impactful local and regional communication plans. - Select and manage regional marketing channels to ensure consistent brand messaging and customer engagement. - Utilize digital marketing and communication expertise to enhance customer interactions, brand storytelling, and technical value demonstration. - Drive thought leadership initiatives in the IMEA region to position the brand as an innovation and technology leader in the adhesives market. Qualifications Required: - Academic degree with a major in marketing or communications - Minimum of five years of relevant professional experience - Familiarity with common business and office tools for professional marketing and communication work - Understanding of digital marketing, brand development, brand building, and brand activation - Knowledge of the market and a solid understanding of B2B/industrial business operations - Excellent written and spoken English and German language skills Additional Company Details: Henkel offers various perks to its employees, including diverse national and international growth opportunities, global wellbeing standards, gender-neutral parental leave, an Employee Share Plan, Group Medical Insurance, accident, and term life policies. At Henkel, diversity is celebrated, and employees from different backgrounds are valued for their uniqueness. Join the team and contribute your individuality to our collective strength.,