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Total Environment Building Systems Pvt Ltd
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Customer Experience Manager

Customer Experience Manager

Total Environment Building Systems Pvt Ltd

0 years

|

0 Lacs

bengaluru karnataka india

Posted:1 day ago| Platform:

Apply

Skills Required

communication support reports maintenance data documentation metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Areas of Accountability:

To hand hold the customers from post-sales to Handover.
All communication with customers as their SPOC.
To support the collection team in reducing the over dues

Deliverables:

customer satisfaction scores
regularly sending project progress reports to customers
resolving customer escalations in a time-bound manner and win-win proposition for both TE and customer
maintenance of all customer data
documentation and MIS
collection targets
reduction in escalations
closure of escalations in a sustainable manner
handing over of units within 30days from FIS date and registration of the unit within the specified timelines

Metrics / KPIs:

Mean time for ticket closure
Reduction in number of escalations
Keeping customer data up to date in SF
Sending project updates on time every month

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Total Environment Building Systems Pvt Ltd

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