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Customer Experience Associate IV

Customer Experience Associate IV

Conduent

2 - 6 years

4 - 8 Lacs

Visakhapatnam

Posted:1 day ago| Platform:

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Skills Required

project management customer service business development sales customer experience digital marketing operations management team management program management customer engagement business analysis strategic planning product management e-commerce crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

\u2022 Monitors all stages of delinquent accounts, implements collection procedures and accepts payments.\u2022 Responds to inquiries from customers.\u2022 Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports.\u2022 Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts.\u2022 Reviews and makes recommendations regarding bad debt or write-offs.\u2022 Acts as a team lead by monitoring calls, auditing accounts, and developing skills of lower level employees.Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

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Customer Experience Associate IV