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British Council
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Executive - English Services

Executive - English Services

British Council

1 - 4 years

|

4 - 8 Lacs

Posted:-1 days ago| Platform:

Apply

Skills Required

outbound quality standards international operations information security diversity and inclusion iso 27001 work permit blended process back end processing crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

The role involves resolving customer queries via email, phone, and chat, ensuring timely and accurate responses while maintaining service and quality standards
Responsibilities include managing student registration and customer care processes in compliance with corporate policies, accurately logging interactions in CRM/tools, posting payments, and researching information as needed
The role requires collaboration with team members, flexibility to support other business areas, and adherence to information security policies, ISO 27001 standards, and record management requirements

Role specific skills, knowledge and experience

The candidate should have 6 months to 3 years of experience in a call centre environment, with at least 6 months in a voice-based or blended process, including inbound, outbound, email, chat, or backend processing

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British Council

Non-profit Organizations

London England

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