Customer Excellence Lead Pricing

Grade I - Office/ Core
Responsible for working across teams/functions in direct support of executing the sales strategy, assisting in the operational execution of the existing customer base, business development and new account generation through helping with the relevant business administration and assisting with analytical support and insights. The scope of the role will influence the grade - this can include financial accountability, geographical scope, leadership responsibilities and overall level of responsibility.

Entity:

Customers & Products

Job Family Group:

Sales Group

Aviations vision is to be the fuel and services partner of choice for their customer. We are on a journey to transform our business to become the highest performing & customer centric aviation fuel company of choice. The key to unlocking this is the key role we play in bps net zero ambition; with a key focus on rapid balanced aviation fuel growth, as well as the electrification of our fleet.
Aviation is a global business operating in 55 countries within 4 global regions, safely providing fuel to over 200 operated sites and over 200 NOJVs. Our frontline operations can vary from a team of ~60 at a major airport through to a team of 2 at a general aviation site, and can be located in major cities through to very remote locations globally.
As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp s customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, leveraging technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!

Job Overview:

The purpose of the role is to work as part of the aviation customer excellence teams in order to enable efficient and effective processes by playing an integral part in order-to-cash operations. This would include managing pre-sales activities, post-sales activities, pricing administration, projects and continuous improvement. The role also includes system set up activities, project delivery, supporting gross margin targets and providing internal advice across the business. In order to drive business process improvement, the role will work across aviation to measure the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements.

Shift Timing: Rotational Shifts

Duties and Responsibilities:

• Proven experience of minimum 5 years
• Managing and delivering pricing administration activities according to pre-set SLAs within the PROS pricing system.
• Identify and drive continuous improvements in customer experience and Aviation efficiency.
• Supporting queries and dispute management.
• Performs super user role for specific Aviation systems.
• Shift work will be required.

Qualification and Experience:

• Bachelor degree and / or equivalent experience with a successful track record in process excellence or similar supporting roles.
• Strong interpersonal and communication skills with the ability to build relationships and influence at all levels.
• Proven experience in analysing and developing complex processes and an ability to successfully articulate these to the customer and internal colleagues.
• Previous experience in pricing administration activities
• Ability to demonstrate strong cross- cultural relationship building skills.
• Good knowledge of commercial and general aviation business is preferable.
• Data and systems knowledge including good understanding or experience of PROS, Salesforce, SAP and Appian systems would be an advantage.
• Understanding agile methodology is an advantage
• Fluent in English mandatory

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Aviation, Channel Management, Customer promise execution, Customer Segmentation, Customer Service, Customer Service Design, Delivers an effortless customer experience, Demand Management, Digital fluency, Internal alignment, Negotiating value, Offer and product knowledge, Operational pricing, Pricing Administration, Sales forecasting/demand planning, Sector, market, customer and competitor understanding, Using insights dashboards

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.