Customer Excellence Lead Pricing

Role Overview: You will be working as a part of the aviation customer excellence teams to facilitate efficient and effective processes within order-to-cash operations. Your responsibilities will include managing pre-sales and post-sales activities, pricing administration, projects, and continuous improvement efforts. Moreover, you will be involved in system set up activities, project delivery, supporting gross margin targets, and providing internal advice across the business. Key Responsibilities: - Manage and deliver pricing administration activities within set SLAs using the PROS pricing system. - Identify and implement continuous improvements to enhance customer experience and increase Aviation efficiency. - Support queries and dispute management, act as a super user for specific Aviation systems, and may require shift work. Qualifications Required: - Bachelor's degree or equivalent experience with a successful track record in process excellence or similar supporting roles. - Strong interpersonal and communication skills. - Ability to build relationships and influence individuals at all levels. - Experience in analyzing and developing complex processes and effectively communicating these to customers and internal colleagues. - Previous experience in pricing administration activities is required, familiarity with commercial and general aviation business is preferred. - Knowledge of data and systems, including experience with PROS, Salesforce, SAP, and Appian systems. - Understanding of agile methodology is advantageous, fluency in English is mandatory. Additional Details: The position does not involve travel, and relocation assistance within the country is available. You will play a key role in driving business process improvement, ensuring efficient order-to-cash operations, and enhancing the overall customer experience within the aviation sector. Your combination of technical expertise, analytical skills, and strong communication abilities will support the goals of the aviation business effectively.,