Customer Excellence Lead Pricing

As an Aviation Customer Excellence Team Member, you will be working within the aviation customer excellence teams to streamline order-to-cash operations. Your role will involve managing pre-sales and post-sales activities, pricing administration, projects, and continuous improvement efforts. Additionally, you will be responsible for system set up activities, project delivery, supporting gross margin targets, and providing internal advice across the business. Your key responsibilities will include: - Managing and delivering pricing administration activities within set SLAs using the PROS pricing system - Identifying and implementing continuous improvements to enhance customer experience and increase Aviation efficiency - Supporting queries and dispute management - Acting as a super user for specific Aviation systems - Bachelor's degree or equivalent experience - Strong interpersonal and communication skills - Experience in analyzing and developing complex processes - Previous experience in pricing administration activities - Familiarity with commercial and general aviation business - Knowledge of data and systems including PROS, Salesforce, SAP, and Appian systems - Understanding of agile methodology - Fluency in English The company does not involve travel, and relocation assistance within the country is available. In conclusion, the Aviation Customer Excellence Team Member is crucial in driving business process improvement, ensuring efficient order-to-cash operations, and enhancing the overall customer experience within the aviation sector. Your technical expertise, analytical skills, and strong communication abilities will be essential in supporting the goals of the aviation business effectively.,