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Focus Diagnostics
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Customer Care Representative

Customer Care Representative

Focus Diagnostics

1 - 2 years

0 Lacs

Hyderabad Telangana India

Posted:15 hours ago| Platform:

Apply

Skills Required

service test report diagnostics communication crm

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Company:

Customer Care Representative

Key Responsibilities:

Respond to customer calls, WhatsApp messages, and walk-ins with prompt and courteous service.
Book appointments, provide test/package information, and assist in report-related queries.
Coordinate with lab teams to ensure timely report delivery and service follow-ups.
Handle customer feedback, complaints, and escalate issues when required.
Maintain accurate records of customer interactions and ensure high satisfaction levels.

Requirements:

Graduate with 1-2 years of experience in customer service, preferably in diagnostics or healthcare.
Excellent communication skills in English, Telugu, and Hindi.
Strong organizational and problem-solving abilities.
Familiarity with CRM tools, WhatsApp Business, and basic MS Office.

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