Customer Care Representative

Company Description

Muhurth is a contemporary brand rooted in the heritage of Kanjivaram textiles, blending tradition with modern luxury. For generations, we have been dedicated to preserving and evolving the craft of Kanjivaram weaving for a global audience. Every creation from Muhurth celebrates timeless artistry, ensuring the legacy of this fine craft endures for generations to come.

Role Description

This is a full-time remote role for an articulate, thoughtful and customer-focused Customer Care Representative to join our team remotely. The role goes beyond routine responses — it calls for someone who can understand customer intent, communicate with empathy, and guide them seamlessly toward a satisfying purchase experience.

Daily responsibilities include:

- Managing WhatsApp, email, and Instagram queries and conversations

- Responding promptly and thoughtfully to customer concerns

- Maintaining brand tone and professionalism in all interactions

- Collaborating with internal teams to ensure smooth order fulfilment and customer satisfaction

- Building relationships that translate inquiries into meaningful brand experiences

Qualifications

- Proficiency in Customer Service and Support, with a focus on delivering satisfaction

- Excellent interpersonal and communication skills — written and verbal

- Fluent in English & Tamil (Telugu or Kannada is a plus)

- Ability to work independently and responsibly in a remote setup

- Interest or experience in the textile or fashion industry is an advantage

- Bachelor’s degree from a reputed university

- A growth mindset — openness to take on expanded responsibilities as the brand grows

Compensation

At Muhurth, every interaction is an extension of our artistry — we value people who bring thought, warmth, and precision to their work.