Company Description Muhurth is a contemporary brand rooted in the heritage of Kanjivaram textiles, blending tradition with modern luxury. For generations, we have been dedicated to preserving and evolving the craft of Kanjivaram weaving for a global audience. Every creation from Muhurth celebrates timeless artistry, ensuring the legacy of this fine craft endures for generations to come. Role Description This is a full-time remote role for an articulate, thoughtful and customer-focused Customer Care Representative to join our team remotely. The role goes beyond routine responses — it calls for someone who can understand customer intent, communicate with empathy, and guide them seamlessly toward a satisfying purchase experience. Daily responsibilities include: - Managing WhatsApp, email, and Instagram queries and conversations - Responding promptly and thoughtfully to customer concerns - Maintaining brand tone and professionalism in all interactions - Collaborating with internal teams to ensure smooth order fulfilment and customer satisfaction - Building relationships that translate inquiries into meaningful brand experiences Qualifications - Proficiency in Customer Service and Support, with a focus on delivering satisfaction - Excellent interpersonal and communication skills — written and verbal - Fluent in English & Tamil (Telugu or Kannada is a plus) - Ability to work independently and responsibly in a remote setup - Interest or experience in the textile or fashion industry is an advantage - Bachelor’s degree from a reputed university - A growth mindset — openness to take on expanded responsibilities as the brand grows Compensation : ₹15,000/month (Work-from-home role) At Muhurth, every interaction is an extension of our artistry — we value people who bring thought, warmth, and precision to their work.
About the job Company Description Muhurth is a contemporary brand rooted in the heritage of Kanjivaram textiles, blending tradition with modern luxury. For generations, we have been dedicated to preserving and evolving the craft of Kanjivaram weaving for a global audience. Every creation from Muhurth celebrates timeless artistry, ensuring the legacy of this fine craft endures for generations to come. Role Description This is a full-time remote role for an articulate, thoughtful and customer-focused Customer Care Representative to join our team remotely. The role goes beyond routine responses it calls for someone who can understand customer intent, communicate with empathy, and guide them seamlessly toward a satisfying purchase experience. Daily responsibilities include: - Managing WhatsApp, email, and Instagram queries and conversations - Responding promptly and thoughtfully to customer concerns - Maintaining brand tone and professionalism in all interactions - Collaborating with internal teams to ensure smooth order fulfilment and customer satisfaction - Building relationships that translate inquiries into meaningful brand experiences Qualifications - Proficiency in Customer Service and Support, with a focus on delivering satisfaction - Excellent interpersonal and communication skills written and verbal - Fluent in English & Tamil (Telugu or Kannada is a plus) - Ability to work independently and responsibly in a remote setup - Interest or experience in the textile or fashion industry is an advantage - Bachelor's degree from a reputed university - A growth mindset openness to take on expanded responsibilities as the brand grows Compensation: ?15,000/month (Work-from-home role) At Muhurth, every interaction is an extension of our artistry we value people who bring thought, warmth, and precision to their work.