Customer Care Representative

Job Description

Company Overview EPIV Solutions, situated in Viman Nagar, Pune, is a dynamic IT and Business Process Outsourcing company. With a workforce of 51-200 employees, we deliver both B2B and B2C services. Our commitment to quality customer service is at the heart of our operations. Job Overview EPIV Solutions is seeking a dedicated Customer Care Representative to join our team in Pune. This full-time position is ideal for freshers with up to 1 year of experience. As a Customer Care Representative, you will be responsible for delivering exceptional customer service. The role requires excellent communication and a proactive attitude towards solving customer inquiries. Qualifications and Skills Excellent customer service skills (Mandatory skill), ensuring the highest standards in client interactions. Strong communication skills (Mandatory skill), with the ability to convey information clearly and effectively. Proficiency in English (Mandatory skill) to engage with customers and understand their needs efficiently. Active listening skills, enabling you to understand and address customer needs promptly. Familiarity with call center operations to manage and resolve customer issues effectively. Problem-solving abilities, allowing you to address customer inquiries and concerns logically and swiftly. Patience and empathy, crucial for managing conversations with a diverse customer base. Adaptability and flexibility to handle various customer requests and provide quick solutions. Roles and Responsibilities Handle customer inquiries promptly and efficiently, providing excellent customer support. Communicate effectively with clients to understand their concerns and provide solutions. Manage and resolve customer complaints with patience and understanding. Ensure customer satisfaction by providing timely and accurate information. Collaborate with team members to improve customer service processes. Maintain records of customer interactions, transactions, and details of inquiries. Stay updated with company policies and services to provide accurate information to customers. Contribute to a positive team environment by sharing knowledge and ideas. Show more Show less